Booking Administrator for PFT's

at  University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
The Respiratory Centre at University Hospital Southampton, NHS Foundation Trust (UHS) is looking for an organised and enthusiastic team player with good telephone and interpersonal skills, to join our hardworking team of administrators.
The role is being offered on a part time basis of 22.5 hours per week. The post holder will be required to work 3 days a week Monday - Friday. Hours and Days to be arranged with the successful candidate. Your job role will be mainly dealing with the Pulmonary Function Tests with some cross cover.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Due to the nature of this role and service, this role is on-site and the hours are as advertised.
Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.
UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

• To provide an excellent customer service to patients, relatives/carers and to external agencies.
• To provide and maintain clinical utilisation by the contact and confirmation of appointments with patients.
• To book and highlight all available clinical capacity within short tern arounds.
• To work in a Speciality Administration Team (SAT) and provide cross-cover for other staff across the Care Group to ensure a consistent and

effective administration service is maintained at all times.

• Register referrals and make arrangements for clinical grading.
• Arrange inpatient appointments, confirming, cancelling, and changing appointments as necessary for both pre-assessment and admission.
• Create, maintain, and make additions to waiting lists.
• Ensure patients are communicated with effectively in relation to their appointments/admission via email, phone, or letter.
• Arrange transport and translation services where necessary.
• Ensure appointments/admissions are in line with the Trust’s access policy, highlighting issues and taking corrective action where necessary.
• Process requests for clinic/admission changes, cancellations, and creations.
• Courteously and efficiently receive all telephone enquiries from patients, carers, and external agencies in relation to hospital admissions,

appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is

taken in a timely manner.

• Ensure that patient phone calls are answered in accordance with Trust policy.