Booking and Scheduling Clerk

at  Alder Hey Childrens NHS Foundation Trust

This role is a pivotal role in the running of the outpatient appointment booking service, ensuring all outpatient appointments are made, clinic
template maintained and clinic capacity is monitored for specified specialties. To make sure that any variance from service targets are identified and escalated.
The post is a fixed term position with flexible working arrangements available as well as the opportunity for hybrid working once full trained
and competent
This role is a pivotal role in the running of the outpatient appointment booking service, ensuring all outpatient appointments are made, clinic
template maintained and clinic capacity is monitored for specified specialties. To make sure that any variance from service targets are identified and escalated.
We are seeking a hard working, resilient, organised candidate who has the ability to use their own initiative, excellent computer skills and
experience in an acute healthcare setting. You must be able to follow procedures and ensure a high standard of service, ensuring the best quality
care is given to patients and families.
Alder Hey has already earned our place as one of the world’s leading children’s hospitals, thanks to innovation and pioneering medical work. We
treat 250,000 young patients a year and have a broad range of hospital and community services, serving the local population of children, as well
as being a tertiary referral centre for children from across Merseyside, Cheshire and parts of Lancashire, Shropshire and North Wales. Every
individual makes a valuable contribution and Alder Hey is proud of its long history of providing pioneering and innovative healthcare to children
and young people. The post holder must adhere to Trust Policies and Procedures at all times.

This post will be responsible for a number of key aspects within the department:

• Responsible for negotiating appointments with parent/carers ensuring that appointment bookings are made within the strict parameters

of clinical priority and NHS waiting time standards, also ensuring patient demographic details are checked and amended on the PAS

(Meditech) system and complete necessary actions.

• Maintain and enhance an efficient and helpful attitude whilst undertaking all duties.
• Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system,

spreadsheets, and Patient Databases.

• Deal with all internal/external e-mails and web requests as required.

• Responsible for negotiating appointments with parent/carers ensuring that appointment bookings are made within the strict parameter