Booking Centre Assistant Manager

at  Moorfields Eye Hospital NHS Foundation Trust

Take responsibility for ensuring the Trust meets all national and local access targets for Booking Centre services. Inform the Booking centre Manager of any probable breaches and agree further plans to eliminate these. Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff. Ensure that patients are booked in accordance with clinical priority and length of wait, and that as a minimum; patients are booked 6 weeks before maximum wait date.
To support the Services to ensure that high standards of administration and data quality are achieved at all times, and any training needs highlighted. To be responsible for the day-to-day management of all waiting lists. To attend weekly PTL meeting along with the Supervisors To be responsible for auditing the Booking Centre waiting list in line with the Trust Elective Access Policy. To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the Booking Centre waiting list is ‘clean’ at all times.
Participate in the assessment of capacity and demand within the Trust, identifying any imbalance within the system and agreeing action plans for resolution. Develop further plans and ideas for meeting patient access targets. To be familiar with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained. To provide expert analysis by using a variety of appropriate query tools (e.g.
Access, Excel) for monitoring and forecasting purposes ensuring information is accurate and up to date, including investigation and resolution of data queries and problems. To lead on specified areas of the performance & reporting agenda to provide operational and management reports. This will involve working closely with colleagues within that area and the wider team. The post holder must at all times maintain patient confidentiality.
Provide daily leadership and management to a team of Booking Supervisors, addressing informal disciplinary matters, managing performance, and overseeing sickness management

Please refer the Job description for details