Booking Centre Program Assistant (2025-518-CP)
at WoodGreen Community Services
Toronto, ON M4J 1L2, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 03 Feb, 2025 | USD 49179 Annual | 25 Jan, 2025 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Receive and aggregate inquiries and referrals from email inboxes, voicemails, internal referrals, and external sources such as WCG (e.g., TRF, RASP).
- Acknowledge and document internal referrals in WoodGreen’s CRM system, updating the status based on activity or client progress (e.g. referral received, appointment booked, client enrolled, etc.)
- Create and maintain accurate client records in WoodGreen’s and WCG’s systems.
- Review, organize and prioritize incoming inquiries and referrals as guided by the Booking Centre Supervisor based on referral source, channel and service level agreements (SLAs).
- Create daily prioritized call lists for Customer Service Representatives (CSRs) including open calls from prior days.
- Track the progress of call lists to ensure timely follow-up and completion by the CSRs.
- Handle non-voice contact rebooking requests, such as client emails or voicemails requesting changes to appointment times and update intake schedule in WCG’s booking system.
- Communicate with the Booking Centre Supervisor and CSRs to ensure call lists and referrals are managed effectively.
- Liaise with internal teams and external partners to address discrepancies or resolve issues related to referrals and scheduling.
- Identify opportunities to streamline referral and scheduling processes, providing feedback and recommendations to the Booking Centre Supervisor. Support the implementation of updated workflows or systems as required
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Human Resources/HR
HR / Administration / IR
HR
Diploma
Office administration (or equivalent skills and experience
Proficient
1
Toronto, ON M4J 1L2, Canada
