Job Title: Booking Clerk/Receptionist
Hours per week: 37.5 hours per week (Working four days Monday - Friday)
Fixed term/Permanent: Permanent
Salary: £23,615 per annum
Closing Date: 7th February 2025
Interview Date: 21st February 2025
* This post may close early due to high numbers of applications, so you are advised to apply promptly *
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

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To ensure an effective and efficient booking service is provided within the Physiological Sciences Service.
To provide the first point of contact for patients attending the department for their appointments, presenting a friendly and efficient image.
To provide an efficient and effective reception / clerical service to the Cardio-Respiratory Unit.
Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment
Here at George Eliot our vision to ‘ excel at patient care’ taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:
E ffective open communication
E x cellence and safety in everything we do
C hallenge but support
E xpect respect and dignity
L ocal health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols.
To draw up lists for operation sessions, in accordance with agreed protocols.
To reschedule appointments and lists as necessary, according to agreed protocols.
To provide information to patients about booking procedures and provide relevant leaflets and information packs.
To assist with the maintenance and validation of waiting list information.
Liaise with Consultant/Surgeons when compiling operation lists.
Book patients for operations from peripheral clinics held at other hospitals.
Provide provisional operation lists to surgeons for them to agree/alter as necessary.
Book patients onto other hospital operation lists for day surgery.
Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
To be flexible and be willing to assist and cover other colleagues within the Unit.
Welcome patients and members of the public entering the department.
Check and update patients’ personal details as required on Lorenzo and ensure all case notes are tracked to the department.
Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
Complete the transfer of patients on Lorenzo system, in a timely manner.
Make follow up outpatient appointments as required.
Assist patients with any transport difficulties.
Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
Answer the telephone and take necessary action.
Download information from Unisoft for endoscopy staff to submit reports to GP’s.
Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
Follow the required procedure for all patients who do not attend on the day to ensure;
Patient is removed from waiting list or receives another appointment
Lorenzo is updated
Details are given to the Ward Manager
If clinics are not open to allow the booking of outpatient appointments inform relevant parties
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached

Please refer the Job description for details