BOOKING CLERK

at  West End Garage KIA Dealership

BOOKINGS CLERK

Do you strive to deliver excellent customer service? Do you want to join the UK’s most exciting and dynamic car brand whose company ethos is “Family-like Care”? If the answer is “yes” then this could be the career for you.
We have a fantastic opportunity for an additional Booking Clerk to join the team.

Duties will include:

• Making workshop booking appointments via inbound / outbound calls and email.
• Upselling and cross-selling additional products and services.
• Always working to a high level of customer service.
• Complete booking confirmation calls within 24 hours of appointment.
• Engaging on-line chat requests and dealing with online bookings.
• Complete follow-up calls within 24 hours of completion to confirm the customers satisfaction levels have been met. Corresponding with the Service Reception Manager where necessary.
• Updating customers on parts ETA’s and booking upon arrival.
• Booking in cars for Service, MOT’s & Repairs.
• Regular communication with Service Department to confirm quality and quantity of bookings.
• Any other ad hoc duties when required.

Ideal candidate:
Excellent communication skills; able to remain positive and focused during busy spells; forward thinking and keen to learn with an interest in development and progression; take pride in appearance; hardworking; punctual; reliable; ability to use own initiative; must have a ‘can do’ attitude; polite and courteous.
Possibility to progress to Service Advisor position.
Working week 10:00am – 18:00am (Monday – Friday)
Full-time, Permanent
Salary: £20,821.00 base OTE £25,000+ (Uncapped)
Car Scheme: Following a successful probation period, you will be applicable to join our car scheme - subject to managers authority.
Please send a covering letter and your CV to our General Aftersales Manager Alex Hansen aftersalesmanager@westendgarage.co.uk
Job Type: Full-time
Pay: £22,880.00-£25,162.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company car
• Company events
• Company pension
• Employee discount
• Free parking

Schedule:

• Day shift
• Overtime
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

• Making workshop booking appointments via inbound / outbound calls and email.
• Upselling and cross-selling additional products and services.
• Always working to a high level of customer service.
• Complete booking confirmation calls within 24 hours of appointment.
• Engaging on-line chat requests and dealing with online bookings.
• Complete follow-up calls within 24 hours of completion to confirm the customers satisfaction levels have been met. Corresponding with the Service Reception Manager where necessary.
• Updating customers on parts ETA’s and booking upon arrival.
• Booking in cars for Service, MOT’s & Repairs.
• Regular communication with Service Department to confirm quality and quantity of bookings.
• Any other ad hoc duties when required