Booking/Reception Team Leader

at  Ramsay Health Care

Job Description
Booking/ Reception Team Leader
Location: Rivers Hospital, Sawbridgeworth
Hours: 37.5 hours per work, Full-time
Salary: Depending on experience + Benefits
Summary:
The Rivers Hospital is one of the leading private hospitals in the UK and being just off the M11, it is easily accessible from London and the Home Counties.
The hospital is located in Sawbridgeworth on the Essex, Hertfordshire border in beautiful countryside. A sweeping drive through landscape grounds leads you to ample free car parking and our award winning team focused on providing individual care to meet your needs.
The hospital opened in 1992 and is equipped with the latest medical facilities for diagnosis and treatment, and has very high quality clinical standards including effective infection prevention measures.
The role:
We are looking for an experienced Booking/ Reception Team Leader to join our Bookings Team at Rivers Hospital, based in Sawbridgeworth.
The Bookings team leader is responsible for the day to day operations of the bookings team along with the management of waiting lists. The role will involve meeting service standards and theatre list utilisation whilst ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the hospital.
The Bookings team leader will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service. The Booking team leader will work closely with the Directorate Support Managers to develop efficient processes and continually improve the service.

Duties include:

• Managing all systems for receiving Inpatient bookings into the unit
• To prioritise service demands and ensure capacity is provided to meet demand
• Ensuring that all Inpatient Booking forms are loaded into the system within 48 Hours
• Delivery of 80% activity booked at the start of each month
• Booking of activity at least 6 weeks in advance
• Ensure that all bookings targets are met and develop the business in a positive way.
• To monitor and take action to improve to Key Performance Indicators
• Ensure all patients are Pre Authorised before attending Hospital
• Providing an efficient service excelling in customer service on the telephone and face to face
• Leading team in ensuring all customers, both internal and external, have all required information in sufficient time.
• Develop training plans to ensure all team members are full trained in all aspects of the booking process.
• To manage rotas, annual leave and staff workloads
• To provide HR management of staff
• To monitor and manage staff performance and ensure they are working to hospital policies and standard operating procedures
• To be a point of escalation for staff and service users for designated areas of responsibility
• To deputise for the Operational Managers at appropriate forums as needed

You will have great communication and interpersonal skills and will be able to demonstrate experience in leading a team.
You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met.
You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation.
This role will report directly to the Hospital’s Administration Manager.

What you’ll bring with you:

• Be confident in engaging with a variety of people particularly in a high-end setting
• Excellent communication skills both face to face, over the phone and in writing
• Proven ability to make decisions and establish priorities under conflicting demands
• Very organised, a good communicator with a high degree of computer literacy
• The ability to successfully influence at all levels within the hospital
• The ability to make decisions and use your initiative
• A flexible and positive attitude

Benefits:

• 25 Days Leave + Bank Holidays
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) x3 base salary
• Free Training and Development via the Ramsay Academy
• Free Parking on site (where possible)
• Subsidised staff restaurant (where possible)
• Concerts for Carers
• Employee Assistance Programme
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme

About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

• Managing all systems for receiving Inpatient bookings into the unit
• To prioritise service demands and ensure capacity is provided to meet demand
• Ensuring that all Inpatient Booking forms are loaded into the system within 48 Hours
• Delivery of 80% activity booked at the start of each month
• Booking of activity at least 6 weeks in advance
• Ensure that all bookings targets are met and develop the business in a positive way.
• To monitor and take action to improve to Key Performance Indicators
• Ensure all patients are Pre Authorised before attending Hospital
• Providing an efficient service excelling in customer service on the telephone and face to face
• Leading team in ensuring all customers, both internal and external, have all required information in sufficient time.
• Develop training plans to ensure all team members are full trained in all aspects of the booking process.
• To manage rotas, annual leave and staff workloads
• To provide HR management of staff
• To monitor and manage staff performance and ensure they are working to hospital policies and standard operating procedures
• To be a point of escalation for staff and service users for designated areas of responsibility
• To deputise for the Operational Managers at appropriate forums as neede