Booking & Sales Assistant (North Coast)

at  National Trust

Do you have administration experience? Can you deliver exceptional customer service? If so, we’d like to hear from you.
This role is based on annualised hours, where the number of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
The role is 5 days per week (Monday to Sunday) in peak season and 4 days per week in off peak season (Monday to Sunday).
This role is predominantly based at the Giant’s Causeway, but you may be required to work at other National Trust sites.
What it’s like to work here:Flanked by the wild North Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giant’s Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who see it. Here at our award-winning Visitor Centre, we welcome over 400,000 visitors every year coming to explore the world-famous basalt and iconic coastline.
What you’ll be doing:This role includes administration, sales and communications. You will support the Booking and Sales Co-ordinator in a busy office environment. Working within the appropriate National Trust procedures in a discrete and confidential manner you will support the effective operation of the Booking Office and enable it to meet its objectives. Responsibilities include answering visitor enquiries (phone and email), processing group booking enquiries, forward planning, reporting, invoicing, and analysing client activity.

Who we’re looking forThis job is about providing an excellent service. To be fantastic in this role, you’ll be required to have the following:

• Relevant sales & booking experience.
• Experience of answering and dealing with customer enquiries, card payments, administrative duties and keeping accurate records.
• Excellent written and verbal communication skills.
• Knowledge of the travel and tourism industry.
• Able to multi-task, prioritise own workload and maintain confidentiality.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (1664 hrs py

• Relevant sales & booking experience.
• Experience of answering and dealing with customer enquiries, card payments, administrative duties and keeping accurate records.
• Excellent written and verbal communication skills.
• Knowledge of the travel and tourism industry.
• Able to multi-task, prioritise own workload and maintain confidentiality