Booking Services Coordinator

at  Doubletree by Hilton London Excel

SKILLS, KNOWLEDGE AND QUALIFICATIONS

To successfully perform in this role, you must have the following skills and qualifications:

• Experienced Reservations/M&E/Customer Relations professional with experience in the hotel market
• Fully conversant with Hotel PMS.
• Proficient in MS Word, Excel and online tools
• Ability to work under pressure to deadlines and targets
• Understanding of the hospitality and travel industry
• Ability to function independently with a minimum of supervision
• Demonstrated strong negotiation and rapport building skills
• Demonstrated strong interpersonal, organizational and communication skills (written and verbal)

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and the DoubleTree by Hilton London ExCeL.

KEY RESPONSIBILITIES

The Booking Services Co-ordinator will interact frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Show arounds will be part of your day-to-day tasks.

You will be responsible for, but not limited to, performing the following tasks to the highest standards:

• Maximizing hotel’s groups and meeting and events revenue conversion.
• Managing group/meetings and events business from quoting to their departure – feedback and follow up call for future business will be also part of this process.
• PMS / R&I / Delphi data management.
• To ensure all group, meetings, conference and events and food and beverage groups enquiries are chased in a timely manner and all stages of the booking are being managed in accordance with company standards.
• Pro-actively approach large group bookings ref dinner arrangements.
• Build and maintain client and agent relationships.
• Maximizing Meeting broker / Cvent and any other tools to convert groups and using the e-proposal as a standard.
• Be knowledgeable about the selling strategy of the hotel to improve Sales.
• Understand the competitive marketplace and periodically conduct competitor checks
• Making sure all groups meet and great/Welcome letter are distributed, and feedback are collected.
• Participate in the operations meeting from the groups/ reservation / M & E side as required , briefing the operational departments at the hotel and distribute BEO’s for the next upcoming 14 days.
• Ensure communication occurs with front of house for group handover and F&B departments daily for groups/ events / F & B group bookings handover.
• Liaise closely with the F & B department to maximise F & B and M & E Revenues in the hotel.
• Use any opportunities to market M & E or F & B , liaising with Social Media company.

To successfully perform in this role, you must have the following skills and qualifications:

• Experienced Reservations/M&E/Customer Relations professional with experience in the hotel market
• Fully conversant with Hotel PMS.
• Proficient in MS Word, Excel and online tools
• Ability to work under pressure to deadlines and targets
• Understanding of the hospitality and travel industry
• Ability to function independently with a minimum of supervision
• Demonstrated strong negotiation and rapport building skills
• Demonstrated strong interpersonal, organizational and communication skills (written and verbal