Booking Team Training and Quality Assurance Manager

at  Stockport NHS Foundation Trust

An exciting opportunity has arisen on the Outpatient Booking team for the position of a Booking Team Training and Quality Assurance Manager.
The successful candidate needs to provide continual support and training to the Outpatient Booking Team staff in order to provide an efficient and effective administrative service in line with local policies and procedures.
The post holder will work closely with the booking team managers, Directorate Support Managers and the Assistant Directorate Manager in developing outpatient booking systems and procedures to meet the changing needs of the service.
The post will be based within the Outpatient Bookings department and flexibility to work in all areas of the department will be expected on completion of training.
To provide direct management to the Outpatient Booking Team Senior Clerical Officers and Clerical Officers whilst ensuring Booking Team staff are available to support the completion of allocated work, training and procedures are adhered to in line with departmental KPIs.
To provide a professional and comprehensive training and support service for the Outpatient Bookings department including the maintenance of training records for all staff.
To ensure that a robust quality assurance system is maintained through internal audit for agreed processes. To provide quality assurance for agreed activity for the department.
To work on own initiative to prioritise work in the specific areas of the Outpatient Booking Team in the face of competing demands.
To provide cover for immediate line manager during leave periods to ensure that quality and business continuity is maintained.
To provide management support to other areas of the Outpatient Booking Team in the event of colleague leave and/or absence.
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Please refer the Job description for details