Bookings Clerk Dietetics

at  East Sussex Healthcare NHS Trust

Working within a small, and busy admin hub.
Answering telephone quires form patients, booking appointments and liaising with patients and Dieticians.
This is a varied admin job, you will be mainly overviewing the timely booking of new patients referred to the Dietetics department via various NHS sources.
To action Promptly and courteously all telephone calls and email messages received, and deal with messages efficiently only passing on to others those that need professional input.
To operate System One appointments system to complete data entry and make patient bookings. You will assist in organising the appointment system to deal with any changes or cancellations, at short notice, that will effect the smooth running of the department.
To communicate effectively with patients and carers, using highly developed communication and listening skills, including tact and diplomacy to placate and diffuse aggression/ frustration etc.
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
To action Promptly and courteously all telephone calls and email messages received, and deal with messages efficiently only passing on to others those that need professional input.
To operate System One appointments system to complete data entry and make patient bookings. You will assist in organising the appointment system to deal with any changes or cancellations, at short notice, that will effect the smooth running of the department.
To communicate effectively with patients and carers, using highly developed communication and listening skills, including tact and diplomacy to placate and diffuse aggression/ frustration etc

Please refer the Job description for details