Box Office & Patron Services Manager

at  Starvox Entertainment

Starvox Entertainment is looking for a friendly, extroverted, and professional Box Office & Patron Services Manager for a seasonal position for an upcoming dinner theatre production this winter in Halifax. The ideal candidate will have experience and comfort working in ticketing in a fast-paced environment. Strong communication and organizational skills.

POSITION SUMMARY

Reporting to the Producer and General Manger, the Box Office & Patrons Services Manager will be responsible for maintaining ticket inventory, delivering seating and meal information to the venue in a timely manner, resolving customer complaints and problems, and ensuring compliance in cash handling procedures.

REQUIREMENTS

• Experience and familiarity with ticketing systems is a must
• A committed, professional, and proactive approach to work
• Available to work Full-Time from December 9th - January 5th
• Excellent people skills with the ability to interact effective with customers as well as staff members at all levels within the organization in person, by e-mail, and telephone
• Reliable, responsible and punctual
• Ability to work well both independently and as a part of a team
• Proven cash handling skills and experience with computerized sales POS system
• Availability to work days, evenings, weekends, and holidays
• A can-do attitude
• Love of theatre is a plus!

• Ensure that each visitor is met with a smile and a friendly greeting
• Handling walk up sales and using up-selling to maximize revenue when appropriate
• Processing and managing cash, debit, and credit card transactions with confidence
• Operating computerized ticketing systems and ensuring all account data is captured accurately
• Compiling the meal orders and seating requests into a seating chart for the production’s dining staff
• Managing the schedules of Front of House staff, including Box Office Associate, Retail Associates & Coat Check Operator
• Training on the protocols and procedures for Retail and Coat Check, to have a working knowledge of the requirements of those positions
• Supporting the Box Office Associate, Retail Associates & Coat Check Operator in the execution of their duties
• Maintaining discretion regarding confidentiality of all account information
• Adhering to and interpreting all ticketing policies and procedures to provide a high level of service
• Trouble-shooting equipment and hardware
• Balance daily transactions ensuring all sales are balanced (accuracy is essential), troubleshooting when discrepancies occur
• Be familiar with the facility and surrounding area in order to provide correct directions to the public
• Have an experienced knowledge of all related ticket pricing, schedule, promotions, and operations
• Deal with any customer issues related to ticketing
• Acting as the liaison between the venue and Starvox Entertainment and maintaining a positive and professional relationship with the venue on behalf of Starvox Entertainment
• Generating show reports after each performance, relaying information regarding Front of House, Box Office, Retail and general show information
• Other duties as required