BPO Manager

at  Ascend Software

Remote, Oregon, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate15 Feb, 2025USD 90000 Annual17 Nov, 2024N/AGood communication skillsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

ABOUT ASCEND

Ascend is a fast-growing SaaS company that helps mid-market and large enterprise customers automate accounts payable processing through text extraction, machine learning, and powerful integration into their financial systems, saving them millions each year. Our clients include household names like NASCAR, Panera, Virgin Voyages, Life Time Fitness, and PGA Tour, as well as many of the nation’s largest hospitals, financial services providers, and higher education institutions.
Ascend is a fully remote company that offers competitive pay, exceptional benefits, and unlimited time off. Most importantly, we offer the chance to learn, take ownership, and build your career the way you’ve envisioned.

Responsibilities:

The BPO Manager will be responsible for overseeing and optimizing Ascend’s BPO (Business Process Outsourcing) and human-in-the-loop (HITL) processes. This role will involve managing document recognition workflows, enhancing operational efficiency, and improving the quality of services delivered to our clients. The BPO Manager will develop and maintain a comprehensive reporting suite that tracks HITL performance, customer satisfaction, and operational metrics to ensure data-driven decision-making and continuous improvement. This role will work closely with the Document Intelligence Team to refine document recognition models, establish high standards across HITL processes, and support customer satisfaction by proactively addressing and resolving complex support issues.
The salary range for this position is $80,000 - $90,000.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

IT

Graduate

Proficient

1

Remote, USA