BPO Manager
at Ascend Software
Remote, Oregon, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Feb, 2025 | USD 90000 Annual | 17 Nov, 2024 | N/A | Good communication skills | No | No |
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Description:
ABOUT ASCEND
Ascend is a fast-growing SaaS company that helps mid-market and large enterprise customers automate accounts payable processing through text extraction, machine learning, and powerful integration into their financial systems, saving them millions each year. Our clients include household names like NASCAR, Panera, Virgin Voyages, Life Time Fitness, and PGA Tour, as well as many of the nation’s largest hospitals, financial services providers, and higher education institutions.
Ascend is a fully remote company that offers competitive pay, exceptional benefits, and unlimited time off. Most importantly, we offer the chance to learn, take ownership, and build your career the way you’ve envisioned.
Responsibilities:
The BPO Manager will be responsible for overseeing and optimizing Ascend’s BPO (Business Process Outsourcing) and human-in-the-loop (HITL) processes. This role will involve managing document recognition workflows, enhancing operational efficiency, and improving the quality of services delivered to our clients. The BPO Manager will develop and maintain a comprehensive reporting suite that tracks HITL performance, customer satisfaction, and operational metrics to ensure data-driven decision-making and continuous improvement. This role will work closely with the Document Intelligence Team to refine document recognition models, establish high standards across HITL processes, and support customer satisfaction by proactively addressing and resolving complex support issues.
The salary range for this position is $80,000 - $90,000.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
IT
Graduate
Proficient
1
Remote, USA