Branch Administrator

at  Centurion

THE OPPORTUNITY:

Do you thrive in a dynamic and fast-paced environment? If so, we want YOU to be a part of our team at Centurion Transport, Darwin! Reporting to the Branch Operations Manager, you will be responsible for front-desk reception and customer service. You will work collaboratively within the team to assist with administrative tasks and customer interactions to ensure smooth operations and excellent service.

SKILLS & EXPERIENCE

• Proficient in use of Microsoft Office suite of programs
• Attention to detail and strong organisational skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong customer service skills and a friendly, professional demeanor

• Respond to incoming phone calls and emails from customers and vendors for all enquiries
• Enter phone and email bookings and necessary consignment notes for all freight pickups
• Greet and assist visitors at the front desk, providing information and directing them to the appropriate contacts
• Follow all service requests through to completion, communicating the customers’ requirements to all relevant internal stakeholders and communicate all exceptions to the customer
• Assist with general administrative tasks including filing, data entry, and document preparation
• Liaise with third party transport providers and operations regarding coordination of freight requirements
• Investigate, follow up and close non-conformance reports (NCR) in accordance with agreed procedure and timeline
• Liaise with operations team to ensure all ‘must travel’ freight is actioned