Branch Assistant- Warehouse

at  Resideo

We are currently looking for a Branch Assistant-Warehouse to join the ADI team in the Dublin branch! This role is a Monday-to-Friday 08:00-17:00 and offers excellent, long-term opportunities to develop a career in B2B sales & account management.
Sales & customer focused, you will be responsible for providing excellent customer service whilst driving sales through outbound calls & quote chasing.

WE VALUE:

• Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
• Happy to juggle mix of responsibilities like processing orders, preparing orders for deliveries, answering phone, assisting customers at the counter, providing advice, and looking for sales or upselling opportunities
• Strong interpersonal skills
• Ability to work autonomously and collaboratively as part of a team
• Strong desire to learnStrong desire to be successful and meet individual targets

• Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
• Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
• Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
• Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
• Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
• Respond to inbound calls and look for opportunities to increase the customer’s request order/quotation by utilising the sales tools within our business.
• Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer’s original request.
• Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
• Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.