Branch Manager - Fixed Term Contract until 31/12/2025

at  Yorkshire Building Society

Are you ready for a new challenge?
Well, if you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you.

ABOUT US

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

ABOUT THE ROLE

As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Nottingham Branch to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.
To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.
From an operational perspective, you’ll ensure your branch works to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy.
A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the area manager had to say about Nottingham Branch.
Come and join a truly exciting team in Nottingham where we are looking for our next leader who can showcase enthusiasm, drive, resilience and exceptional leadership skills as we continue to grow our branch presence within Nottingham and the wider community we serve.

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;

• A proven record of delivering great customer service and outcomes
• The ability to lead, develop and motivate colleagues
• Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
• Effective communication and time managemen