Branch Manager Freight Forwarding (f/m/d)

at  DP World

We are looking for an experienced logistics leader to lead and grow our Freight Forwarding branch in Basel, Switzerland.

SKILLS AND EXPERIENCES:

• Successful management of all key stakeholder relationships including shareholders and external government agencies.
• Advanced knowledge of logistics process and security procedures and protocols.
• Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity.
• Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives.
• High level analytical, conceptual and problem-solving skills.
• Strong commitment to client service excellence with the ability to build solid relationships.Native level fluency in German and English is mandatory

• Responsible for execution of standard operational processes (Customer Service, Transactional Operations); ensure proper process interfaces
• Communicate with concerned parties for the improvement of the process interfaces
• Escalation contact in case of issues/problems and ensure corrective/preventive actions
• Coordinate implementation of new business with Sales
• Ensure local sales development
• Retain and develop branch accounts
• People and team-management (staffing, development, discipline, etc.) for local teams, in accordance/coordination with Product managers/Sales Manager and HR.
• Ensure proper interfaces Sales - Operations
• Responsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level)
• Ensure alignment with Product Managers, Sales Manager and Finance
• Responsible for adherence of QMS and all other standards.Adherence to Security/Safety Guidelines and external regulations