Branch Manager

at  Globe Express Services

Your Responsibilities:
Drive sales through business development and sales force management, ensuring that GES customers are getting the right services, identifying new markets and customer leads, and pitching prospective customers. Motivate the teams through strong leadership and diversified approaches.

Scope 1: Business Performance

• Prepare yearly budgets and quarterly forecast with full P&L, and follow with HQ and direct manager on achieving approved targets
• Suggest and implement business strategies to achieve financial targets agreed upon with upper management - Innovate and introduce new business lines in coordination with global COO ensuring diversity in portfolio and business activities
• Develop sales plans to expand the unit’s customer base and acquire bigger market share
• Onboard existing and new clients based on market experience
• Build and maintain strong relationships with customers, carriers, vendors, other stakeholders to gain bargaining power - Invest efforts in cross-selling and up-selling exiting GES services from freight management, to warehousing, and trucking
• Support local pricing team in getting competitive prices by leveraging relationships with carriers and agents

Scope 2: Team Development

• Diversify team profile based on verticals, lines of service, geographical coverage, and trade lanes
• Set team targets, pay scale, and commission scheme in accordance with HQ HR pay grades
• Manage your team from hiring, training, and performance management, in accordance with local labor laws and internal HR guidance
• Recruit experienced operations executives who are able to handle the acquired business volumes
• Oversee the day-to-day operations of the unit, including sales, customer service, and freight management
• Create reports (financial and operational) that allow you to track and measure team performance

Scope 3: Operations Management

• Support in creating SOPs per client in coordination with quality assurance department
• Follow closely on operations and customer service standards from lead generation to post-sale follows
• Ensure compliance with relevant regulations as per country laws
• Analyze unit performance in terms of team efficiency and effectiveness
• Provide regular financial and operational reports to senior management following predefined templates
• Act as main point of contact for high level pricing and contracts problem solving
• Manage hiring, training, and performance management, in accordance with local labor laws and internal HR guidance

The successful applicant to be considered for this position must meet the following:

• BA in Business, preferably with focus on sales and marketing, MBA is a plus
• Excellent knowledge of MS. Office (Excel, Word, ppt, and visio)
• Over 15 years experience working in the freight forwarding industry with the last five years at least within the sales function
• Demonstrable strategic thinking abilities, Solid analytical, critical thinking, detail-orientation, and communication skills
• Excellent command of English, any other language is a plus

Please refer the Job description for details