Branch Manager I

at  NBT Bank

As a leader of the branch team, is a role model in providing exceptional customer service while promoting and offering bank products and services, as they coincide with customer need. Leads, manages and coaches their branch team to achieve sales objectives in a Tier I Branch. Is responsible for the profitability, growth and successful operation of their branch. Makes outside business calls to cultivate and develop new business. Supports initiatives of other bank business partners. Provides and leads a team to deliver superior quality customer service and a positive banking experience for customers.

Education and Experience:

• 4 year college degree or equivalent retail, retail banking, or financial services experience
• Business development & outside business sales experience preferred

Skills and Abilities:

• Excellent listening & communication skills are necessary.
• Organizational, interpersonal and customer relation skills.
• Ability to function in a fast paced, ever-changing environment.
• Leadership management.
• Problem solving/decision making skills.
• Proficient PC skills in a Windows environment.

Unique Job Characteristics and Requirements:
NMLS Certification required or ability to obtain upon hire.

Tasks Performed:

• 35% Builds a motivated and high performing branch team through the effective recruitment, training and development of staff. Conducts annual reviews, establishes individual goals and proposes salary recommendations to Market Manager for approval. Responsible for sales coaching of branch staff and participating in the sales activities and results of the branch in achieving individual and team goals.
• 35% Provides services to customers, including but not limited to: opening accounts, taking loan applications and referring customer inquiries to appropriate service partner when necessary.
• 10% Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures.
• 10% Represents the bank within the community they are located and plays a leadership role of civic and community organizations.
• 5% Decisions loans and provides customer complaint resolution exercising sound judgment and decision making within established guidelines.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 50% of time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move Objects to Maximum 20 lbs

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

• 35% Builds a motivated and high performing branch team through the effective recruitment, training and development of staff. Conducts annual reviews, establishes individual goals and proposes salary recommendations to Market Manager for approval. Responsible for sales coaching of branch staff and participating in the sales activities and results of the branch in achieving individual and team goals.
• 35% Provides services to customers, including but not limited to: opening accounts, taking loan applications and referring customer inquiries to appropriate service partner when necessary.
• 10% Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures.
• 10% Represents the bank within the community they are located and plays a leadership role of civic and community organizations.
• 5% Decisions loans and provides customer complaint resolution exercising sound judgment and decision making within established guidelines.
• 5% Other duties as assigned