Branch Manager

at  LKQ Euro Car Parts

JOB OVERVIEW

As a key member of the LKQ UK and Ireland branch management team, the Branch Manager will create, develop, and drive high performance in operational standards within their branch. These standards are directly aligned with the organisation’s strategy and plans, ensuring that the customer promise remains central to everything we do.
In this role, the Branch Manager is responsible for overseeing all branch operational processes, including retail operations, resource management, and customer service.

SKILLS AND EXPERIENCE

• Experience leading a team in a retail, distribution, or product sales environment
• Ability to work collaboratively across multiple functions
• Have managed a P&L previously
• Have strong negotiation and influencing skills that are adaptable to both internal and external stakeholders
• Experience nurturing long lasting customer relationships

• Full ownership of the branch operational (variable cost) P&L performance, including retail channel sales vs budget. Ensure the correct controls, measures and inventory controls are in place
• Hold Line management responsibility for the branch operational and retail teams and dotted line responsibility for the day to day management of the Sales team within the branch
• Lead, manage, coach and develop the branch team, ensuring they have the necessary tools, skills and capabilities to deliver on the business plan and uphold the customer promise. Conduct regular performance reviews, provide training and facilitate professional development
• Cultivate and maintain an equitable, diverse and inclusive environment where colleagues feel empowered to be themselves. Ensure the workplace remains free from discrimination, harassment and bullying.
• Manage branch recruitment, ensuring we are hiring right first time and attracting future talent into the organisation
• Manage payroll, headcount and distribution in alignment with controllable operational contribution targets
• Deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives
• Maintain strong customer relationships in relation to operational delivery and service
• Lead and drive high colleague engagement and a values driven culture across the whole branch team
• Lead the implementation of new processes, systems and standards, whether physical, cultural or behavioural – to drive continuous improvement within the branch network
• Serve as a role model and advocate for the LKQ values, consistently acting with integrity while guiding, motivating and leading your team
• Promote a safety-first culture, ensuring that safety remains a priority at all times