Branch Manager, Parts & Service

at  Joe Johnson Equipment Innisfil

SUMMARY:

The Branch Manager is responsible for overseeing day-to-day parts and service operations, and maintaining strong relationships with customers and business partners throughout their region.

EDUCATION/CERTIFICATION:

• Post-Secondary Diploma/Degree in Business Administration, Business Automotive or a related program OR equivalent experience
• Heavy Equipment Technician License or Truck and Coach Mechanic License is an asset
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre-employment background check

EXPERIENCE:

• 4+ years’ experience in a Service, Parts or Branch Manager role in an industrial, heavy equipment, agricultural or related environment
• Previous responsibility for a P&L and demonstrated ability to achieve results
• Advanced experience using MS Office Suite, including Word and Excel
• Experience using work order/inventory management software
• Experience creating and implementing plans that lead the team towards achieving growth
• Experience building and developing teams and strong customer relationships

WHO WE ARE:

As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.
JJE is a proud subsidiary of Federal Signal Corporation.

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify Human Resources in advance and we will provide applicable accommodation.

POSITION RESPONSIBILITIES:

• Manage and direct Parts & Service team by providing coaching and mentoring, setting goals, providing feedback, conducting performance reviews, and identifying skill gaps/development or training opportunities within the team
• Partner with HR team to hire, onboard and support new team members
• Partner with Manager to establish annual branch goals that support business growth
• Monitor and report on goals regularly to Management
• Analyze sales, expenses, and inventory to maintain gross profit and margin goals in alignment with Annual Operating Plan (AOP)
• Routinely inspect facility to ensure the workplace is organized, clean and free from hazards
• Ensure routine facility and equipment maintenance requirements are met and documentation is maintained for audit purposes
• Champion the health and safety program and ensure compliance from employees
• Communicate/negotiate effectively with customers and suppliers and resolve concerns or issues in a timely manner
• Follow up with customers to ensure satisfaction and a positive customer experience
• Actively assess and pursue new business in the region in support of parts and service development
• Participate in training and/or industry events as required and act as a champion of the JJE brand across the industry
• Review, verify and approve supplier invoices, quotes, and department expenses
• Maintain a balanced and accurate inventory in alignment with internal inventory procedures
• Collaborate with the main Parts Distribution Centre (DC) to ensure adequate stock levels and address inventory or customer issues
• Complete additional projects and tasks as assigned