Branch Manager

at  Richelieu Hardware

Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

OUR OPPORTUNITY

We are currently seeking a Branch Manager to join our team of professionals.
As a vital role charged with the management of both people and processes, the Branch Manager will be responsible for all phases of the branch office, with areas of responsibility including Warehouse, Operations, Customer Service, and Inside Sales. They provide leadership and guidance to a team of employees who are performing a wide variety of tasks. They will be responsible for setting department budgets, managing appropriate staffing, structuring daily priorities, maintaining service levels, managing project schedules, and delivering continuous training and support.
Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! You can find out more about us at Richelieu.com as well as Richelieu YouTube.

• Monitor, document, analyze, and report on warehouse and customer service metrics by reviewing daily, weekly, and monthly Key Performance Indicators (on shipping time, fill rate, backorders, sales performance, customer feedback, etc.)
• Ensure inventory management activities are performed according to procedure and policies (cycle counts, inventory variance reporting, slotting, replenishment, consolidation, etc.)
• Oversee and ensure that all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Provide leadership and guidance to Customer Service and Inside Sales teams through the analysis of phone data, average order values, order errors, and overall time in presence to ensure a high level of customer service
• Ensure customer service and inside sales staff are consistently providing new or complimentary product solutions to customers while serving them on the phone as well as face-to-face in our showroom
• Oversee that counter staff is re-stocking the showroom and performing cycle counts as required
• Foster a culture where employees across all departments are comfortable bringing ideas on how to improve processes, procedures, and overall customer experience
• Hold responsibility for the overall hiring, training/developing, and supervising of branch staff for the purpose of achieving company goals and objectives
• Drive and facilitate activities that improve coordination, communication, and teamwork between warehouse operations, customer service, inside and outside sales
• Perform any other duties related to the position assigned by immediate leader