Branch Office Supervisor

at  Creative Door Services

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.Description for Internal Candidates

SKILLS:

• Passionate about providing excellent customer service and able to build strong customer relationships.
• Above average attention to detail and organizational skills
• Prioritizing tasks, managing stress, and diffusing difficult situations in a fast-paced environment
• Superior telecommunication and interpersonal skills
• Resourceful and a good problem solver
• Maintaining respect for confidentiality
• Aptitude to learn and retain technical and product knowledge

QUALIFICATIONS:

• 3 years’ experience in an administrative role
• Knowledge in shipping, logistics, construction and overhead garage doors is an asset
• Strong attention to detail, good organizational skills, customer service and communication skills
• Ability to work as a team player, with minimal supervision.
• Maintains a positive attitude and learns quickly.
• Ability to work under pressure and meet deadlines.
• Good computer skills; experience with Microsoft Office suite/Internet Explorer

ROLE:

We have an immediate opening for a Branch Office Supervisor in our Edmonton Branch. Reporting to the General Manager, the Branch Office Supervisor plays an integral role as 1 of 3 seats on the Branch Leadership Team (BLT). Including updates, input to solving challenges and identifying potential risks to the business, etc. during bi-weekly BLT meetings. This role is a permanent, full time position with opportunities for growth.

RESPONSIBILITIES:

• Provide overall administrative support for the Branch, including assisting the General Manager and Operations Manager on a day-to-day basis
• In coordination of internal and external meetings, branch events, and calendar maintenance
• Review expense forms, submit to General Manager for approval, and submit to Corporate Accounts Payable.
• Reconcile Operations Manager and General Managers’ MC statement.
• Identify risks within the business
• Look for growth opportunities within the branch
• Ensure a safe environment, including theft prevention
• Branch Internal Audits
• Completing the Internal Audit spreadsheet on a monthly basis and notifies the General Manager when complete.
• Work closely with Support Services Executive Assistant
• Review and update the internal phone directory
• Business Cards
• Contracts over $100,000.00 and/or require Company Seal/Signature
• Quote over $50,000.00
• Provide Branch employee support
• Ensure employees are complying with company policies and procedures and provide ongoing training to employees as required.
• Provide Branch employee coaching and guidance to ensure maximum efficiency.
• Ensure even distribution of workload to meet tight deadlines.
• Attention to work distribution that might cause task or business conflicts.
• Review and manage employee absences and vacation requests. Report conflicts to the General Manager before approval.
• Serve as a point of contact for personnel needs (e.g., benefits communication of policy and updates as it relates to HR). Ensure New Hire Packages are completed and submitted to Corporate HR.
• Perform AR and AP duties for the branch
• Input accounting data according to company policy.
• Accounts Receivable
• POS posting
• Manage Cash Deposits and Reconciliation
• Manage Petty Cash Reconciliation
• AR deposit reconciliation Page 2 of 2
• Bank Deposits
• Issue correspondence to customers regarding overdue accounts, address customer account inquiries.
• Work closely with Corporate AR
• Update and/or correct customer account information through Corporate AR
• Manage COD accounts and Reconciliation.
• Accounts Payable
• Reconcile pending vendor invoices and correct any discrepancies.
• Ensure appropriate documentation and approval for payment is evident.
• Open PO review
• Generate an open purchase order report from the Report Manager and distribute it to all buyers to clean up aging purchase orders.
• Quality Control by reviewing purchase orders past the expected date and advising the buyer to provide a valid reason for the purchase order.
• Identify purchase orders that need to be canceled.