Branch Operations Manager

at  Grainger

Work Location Type: Onsite
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

POSITION SUMMARY:

The Branch Operations Manager is accountable for all service related and operational objectives for the assigned branch or branches. Ensures execution of the Branch Network strategic vision and objectives through demonstrated leadership in the areas of talent excellence, service, and cost to serve.

OPERATIONAL EXCELLENCE

• Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities.
• Work with market leaders to identify potential solutions for growing counter and will-call volume.
• Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
• Effectively monitors controllable expenses to achieve the assigned expense target. Builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects. Encourages all team members to look for improvement opportunities.
• Dedicates self and team to Operational Excellence by complying with all BBX standards. Leads a branch that proudly represents Grainger’s service and commitment to the customers and team members.
• Maintains safety and security for all team members and customers.
• Ensures the branch, surrounding landscape, and parking areas are properly maintained. Follows and enforces all local/state/federal laws and company policies.

EDUCATION/EXPERIENCE (YOU HAVE):

• 2+ years people leadership, customer service and retail experience
• Demonstrates the ability to implement initiatives, manage projects and demonstrate change leadership
• Possesses effective project management, planning and facilitation skills.
• Possesses effective time-management skills.
• Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers.
• Ability to assist in aligning effective cross-functional work groups to develop integrated plans.
• Excellent written and verbal communication skills, strong customer focus
• Proven ability to meet goals and performance targets consistently – operational and financial
• Experience with P&L management
  This position is salaried and will pay between $ 65, 000 - $ 90, 000. This role is bonus eligible.
  Factors involved in determining the salary include, but are not limited to: a candidate’s experience, qualifications, and geographical area.