Branch Operations Officer Alabang

at  HSBC

Job Advert Details
Some Careers Grow Faster Than Others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs.
We are currently seeking a high caliber professional to join our team as a Branch Operations Officer.
Work Style: Onsite
Role Purpose
The jobholder is tasked to provide counter and back office support services and undertake a range of customer service management tasks.
Activities will include those which support the excellent delivery of service to our customers to support the frontline service journey. The development of efficient processes and activities will be a key activity to drive continuous improvement of service and operations. Overall branch administration is also part of the role where the jobholder ensures that day to day operations in the branch comply with bank policies and procedures.
The jobholder must manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting.
Summary of main activity-areas and accountabilities
Main Tasks and Responsibilities

Cash Operations

• Responsible for branch cash requirements and operations covering the following tasks:
• Handles clients with large transactions for counting
• Validates all vouchers posted by branch staff;
• Approves transactions within set limits;
• Performs daily balancing and safekeeping of security items;
• Evaluate correctness / acceptability of all payment requests, taking into consideration various cut-off times set, prior to forwarding to HOST for final processing;
• Processes daily clearing items of the branches and ensures that this meets the clearing cut-off time;
• Handles branch reports such as but not limited to DST/FIN requirements of the branch;
• Processes EasyPay Machine deposit and payments posting and reporting

Back-office and administrative functions

• Support frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements.
• Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures.
• Processes departmental balancing/branch administrative items (such as, but not limited to, supplies requisition, branch related payments, records management, branch displays and collaterals, upkeep of branch premises, alarm testing, SDB custodianship and reconciliation, etc). Relieves other staff when requested
• Promotes the utilization of other available delivery channels such as Phone Banking, Internet Banking, Easy Pay Machines and ATM machines, whenever appropriate, in order to minimize traffic in the banking hall. Keeps abreast with products, services, and promos of the to effectively support branch operations.

Qualifications

• Understanding of WPB products and services
• Knowledgeable on HUB / SFE / CRMS / Evolve / Aperta and other branch systems
• Should attend the ff courses: signature verification, counterfeit detection (PHP and FCY)
• Should be aware of foreign exchange and related regulations
• Knowledge and application of branch processes and guidelines

Compliance

• Adhere to regulatory compliance standards and bank policies and procedures. Safeguard the bank from potential losses by strictly adhering to audit recommendations and BIM requirements.
• Manages operational risk, including its identification, assessment, mitigation and control, loss identification and reporting.
• Implements the Group Compliance policy locally by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Should you wish to learn more about the vacancy, you may reach out to the hiring manager, Ivan Andrada VALENCIA ivan.andrada.valencia@hsbc.com.ph
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.

Please refer the Job description for details