Brand Integrity Specialist

at  Shannex

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.
We are searching for a Brand Integrity Specialist to join our Brand team based in Halifax, Nova Scotia.

ABOUT US

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are delivered by Great People who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

• Develop, maintain and evaluate standards for operational service excellence across all operating divisions and corporate services, sharing results and insights to inform operational continuous improvement initiatives
• Develop relationships and spend time on site with operational leaders, subject matter experts, Great People and those we serve to ensure standards are understood and championed.
• Ensure proper governance of brand integrity materials, including standards, so that current information is published and accessible to team members
• Support the development and delivery of training, education and resource material to ensure the brand foundation is integrated across the organization, including contributing to new build openings with on-site training.
• Assess brand health through various organizational assessment tools, including the Quality of Life survey, move-in surveys, service excellence standard assessments, resident and family input, etc