Brand Marketing Specialist

at  OLIVER Agency North America

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

ABOUT THE ROLE:

OLIVER is hiring a Brand Marketing Specialist to join our hybrid onsite team in Toronto working for a large, well respected financial client.
The Brand Marketing Specialist will have excellent communication skills, fielding and managing client requests, while bringing strong business acumen across several corporate business disciplines. As the Brand Marketing Specialist, you are detail-oriented and organized, maintaining internal timelines and ultimately delivering to client needs. You are able to ascertain skillsets required for all projects and are mindful of engaging the right team members, for the right tasks, at the right time. Experience in planning and execution of marketing collateral, campaigns, and brand application/consistency is paramount. Experience working with vendors outside of the main organization as well as with key stakeholders internally is required. You will be working with employees, internal agencies, and external agencies daily ensuring you’re the glue that keeps all projects and team members informed and working effectively.
In this role, you will also be responsible for managing the client’s internal Merchandise Program with a focus on the Corporate Brand segment. The role involves collaborating closely with various segment leads, ensuring these stakeholders have the resources and information necessary to manage their individual lines of business effectively. You’ll also work directly with vendors to enhance operational efficiencies, address feedback, and handle escalations as needed. This role’s focus is ensuring progress and movement of special orders, resolving any issues that arise, and fostering effective communication across all business segments/teams.

WHAT YOU WILL BE DOING:

• Management of project details from start to completion
• Accountability for all project requests, scheduling and resourcing
• Maintaining workflow systems
• Maintaining an accurate and up-to-date record of all projects and their statuses using our workflow management technology (smartsheets)
• Obtaining client feedback in a structured manner and disseminating clarity to all stakeholders
• Monitoring and incorporating feedback for continuous workflow improvement
• Identifying and troubleshooting technological bottlenecks in workflow and/or asset management systems
• Maintaining clear face-to-face and written communication at all times and managing stakeholder expectations
• Curating and maintaining the asset library for all projects
• Overseeing the agency assigned team, providing direction, and delivering projects with excellence
• Collaborating with segment leads, providing detailed guidance, support, and resources to help manage their respective segments
• Overseeing corporate segment activities, ensuring targets are met, and objectives are aligned with company standards
• Serving as a point of escalation for any issues or discrepancies within merchandise operations
• Ensuring the proper process is followed for special orders and intervening as necessary when escalations occur
• Working closely with vendors to identify, implement, and manage operational efficiencies, ensuring continuous improvement in service and delivery
• Communicating feedback and managing any concerns or issues raised by segment leaders or other stakeholders to ensure optimal vendor performance
• Facilitating the smooth flow of operations between internal teams and external vendors

WHAT YOU NEED TO BE GREAT IN THIS ROLE:

• 5+ years of experience in Account Management or Project Management in an agency or marketing team
• Experience in a fast-paced environment with the ability to work under tight timelines
• Bachelor’s degree in a related field, a combination of education and work experience can be substituted
• Strong organizational and problem-solving abilities
• Excellent communication skills to liaise with department leads and vendors
• Capacity to manage multiple tasks and stakeholders simultaneously
• Ability to lead and handle escalations calmly and effectively
• Must be able to multitask and prioritize workload
• Customer service skills
• Excellent written and interpersonal skills
• Highly organized
• Excellent attention to detail