Brand Protection Client Partner - Fashion & Luxury

at  Corsearch

Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out
We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued

THE ROLE

We are pleased to invite applications for this rare, extremely coveted and unique brand protection opportunity, working with some of the world’s leaders in Luxury Goods and Fashion.
As Brand Protection Partner, you are responsible for customer strategy and for ensuring that this strategy is delivered (by your team and in close collaboration with Corsearch’s Global Delivery and Enforcement teams).
You will be the primary point of escalation for your customer, while working alongside (and reporting to) a Senior Brand Protection Partner and/or Director.
Learn more about Client Management and our business here

RESPONSIBILITIES AND DUTIES

• Primary ownership and accountability for the customer.
• Create, drive, and continuously improve the strategy for customer.
• Agree on KPI’s or other success measures with the customer.
• Actively monitor and report on progress for all customer programs.
• Provide regular performance feedback for all Client Manager/ Coordinators working in your team
• Deal with customer communications and escalations in a timely manner to ensure quick resolution.
• Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements.
• Monitor health and own accountability for all customer.
• Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required.
• Bring customers with common issues together to share best practice and common enforcement issues/ targets for action.
• Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection.
• Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed.
• Regular and open communication with team members working across your customers. This includes holding regular meetings and providing updates and progress reports.
• Maintain a high-level working knowledge over Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zero, Talisman, and Browser Plug-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced.
• Participate in thought leadership initiatives and to attend/ speak at industry events when presented the opportunity.