Brand Shop Representative

at  Ilqah

JOB DESCRIPTION

• Handling customer complaints.
• Assisting with client services as needed.
• Providing help and advice to customers using the organization’s products and services.
• Identifying customer problems and promoting sales.
• Liaising with the customer within the given SLA.
• Processing customer complaints/issues, requests, etc. within the given SLA.
• Escalating the customer complaint, and problem/issue request within the given SLA.
• Updating the customer after successful service and getting their feedback if any.
• Meeting both SIM & recharge targets on a monthly basis.
• Submitting daily sales reports to the supervisor.
• Working with the team and creating a pleasant working environment.
• Keeping accurate records of discussions or correspondence with customers.
• Ensuring to follow the ATRA rules and regulations while selling the Sims in the open market.
• Submitting the SAF on time to SAF management and updating the record of SAF submission.
• Offering/informing the customer about new promotions and services.
• Providing overall service, sales, marketing, and customer care.

JOB EXPERIENCE

• Bachelor’s degree in business administration, marketing, or a related field.
• Multi-language skills (good communication in English written and speaking).
• Good knowledge and computer skills (especially in Ms. Excel and Ms. Word along with presentation skills).
• At least 2 years of work experience in the same field or similar fields.
• Business Communication skills.
• Ability to work under pressure.
  Job Category: Operations
  Job Type: Full Time
  Job Location: Duba

Please refer the Job description for details