Broadband Installation Engineer

at  Airband Community Internet

(WE WILL UPSKILL EXPERIENCED FIBRE OR WIRELESS ENGINEERS IN BOTH FIBRE AND WIRELESS SO DON’T WORRY IF YOU DON’T HAVE EXPERIENCE IN BOTH!)

Airband specialise in delivering highspeed broadband to our customers that live in rural communities, and we do this through leading technology. We are delighted that we have created a number of solutions to address the challenges our customers face in being connected and we achieve this through a combination of Fibre and Wireless solutions.
Being skilled in both Fibre and Wireless installs, means our engineers can respond to our customers quickly and efficiently, delivering a right first-time approach.

ROLE OVERVIEW

The ideal candidate for the FTTP and FWA home installer role will possess a strong technical background in engineering and telecommunications. Excellent customer service skills and a commitment to quality and safety. A natural problem solver, adaptable, flexible and capable of managing their time effectively. A proactive approach to learning and collaboration will be essential in ensuring the successful delivery of high-quality full fibre and wireless install services to residential & business customers.
If we have piqued your interest, then read on.

WHAT ARE THE RESPONSIBILITIES OF A BROADBAND INSTALLATION ENGINEER?

Our Broadband Installation Engineers are responsible for undertaking customer installs & servicing whilst demonstrating our Airband values. They deliver customer installation for both Fibre to the Premises (FTTP) and Fixed Wireless Access (FWA) as per quality standards.

• Install Fibre and Wireless services from Airband main network to the customer’s premises, ensuring minimal disruption and adherence to safety standards.
• Set up and configuration of routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.
• Perform thorough testing services to confirm functionality and signal strength.
• Deliver all installations in a professional manner.
• Always maintain a high level of health and safety awareness.
• Maintain own stock levels & vehicle cleanliness.
• Complete fibre and wireless install surveys using IT equipment provided such as laptop, phone, and tablets.
• Use of Fibre Cloud, Weezie and third-party network architecture software to provide detailed install plans.
• Submission of defected infrastructure using provided software/apps.
• Use of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON
• Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
• Use of a hoist to survey or install when needed.
• Out of Hours (OOH) on-call work may be required on a rota basis.
• Liaising with third parties including landowners, utilities, build contractors, landlords and customers.

Key Skills - Customer service, Technical understanding, Problem solving abilities, Expert Troubleshooting