Broughton STARS Reception & Security Brand Ambassador

at  Securitas

PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE DELIVERING EXEMPLARY CUSTOMER SERVICE IN A FAST PACE CORPORATE ENVIRONMENT WITH EXCEPTIONAL LEVELS OF COMMUNICATION AND PERSONAL PRESENTATION.

Security duties to include protection of property and premises, Health and safety, prevent loss and waste, prevent and deter crime, customer service

ESSENTIAL SKILLS

• SIA Licensed (will help to obtain)
• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

ABOUT THE ROLE

We have a fantastic and exciting opportunity for an experienced customer focused individual to join our STARS/Security team. Working for one of our high-profile clients in Broughton, CH4 0DR.

WE COMBINE EXCELLENT CUSTOMER SERVICE ACROSS A WIDE RANGE OF ROLES INCLUDING RECEPTION SERVICES, FRONT OF HOUSE, CONCIERGE, FACILITIES, OFFICE MANAGEMENT/COORDINATION, ADMINISTRATION AND THIRD PARTY VENDOR MANAGEMENT AND MUCH MORE ALL COMBINED WITH A DISCREET AND VIGILANT SECURITY SERVICE.

• Mon - Fri
• Days only
• 37 Hours per week
• £11.55 Per hour
• On-site parking
• Initial 6 Months STARS Maternity cover (potential to be extended) then moving over to on-site Security services

STARS RESPONSIBILITIES:

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both