BSO Genomic Field Representative

at  Agilent Technologies Inc

JOB DESCRIPTION

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
An Agilent Field Service Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customer’s laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing for several key areas including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilent’s Customer Service Organization supporting these growing and exciting markets.

QUALIFICATIONS

• Bachelor’s degree within the science or engineering field – e.g. chemistry, analytical, biomedical
• 2+ years of experience in a similar position or experience as an end-user
• Experience with troubleshooting and problem-solving
• Experience with Agilent solutions is desired but not essential
• Verbal and written communication is clear, respectful, and timely
• You have a valid driver’s license
• You have a valid passport
• Ability to travel up to 35%

RESPONSIBILITIES

You will be responsible for the on-site installation, maintenance, and repair of one or more products related to Cellular Analysis, Microarray Solutions, Automated Electrophoresis, Research Flow Cytometry, PCR/Real-Time PCR, Microplate Instrumentation, and Automated Liquid Handling.

THESE RESPONSIBILITIES INCLUDE:

• Travel to and from customer locations to perform service. Travel may be local or require routine air travel.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Maintain performance in a professional manner and in line with assigned metrics, processes, and procedures.
• Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed.