Building Guide Receptionist

at  North Carolina General Assembly

KNOWLEDGE, SKILLS, AND ABILITIES/COMPETENCIES:

• Ability to maintain composure and to work cooperatively under pressure with legislators, legislative staff, and the general public, including working with a variety of public groups, on a daily basis.
• Knowledge of pertinent facts about the legislative complex and the process of the duties of this branch of government.
• Ability to speak clearly and communicate effectively with diverse groups, including tours with school children, often while standing, walking, and climbing stairs.
• Strong public speaking skills, including experience speaking to large groups, with the ability to provide direction and guidance as needed in a friendly, polite, and courteous tone.
• Attention to detail in being capable of accurately transferring calls throughout the complex and relaying information to callers and visitors.
• Ability to determine what action to take with an emergency call and how to respond swiftly and efficiently.
• Ability to use listening skills to put callers at ease in order to obtain and provide accurate information.
• Ability to employ diplomacy skills in dealing with high call volume while focusing on each caller’s request.
• Willingness and ability to work in a team environment while performing job duties in order to accomplish the mission of the department.
• Must be able to stand or sit for long periods of time.
• Capable of lifting or moving up to 30 lbs.Must enjoy and have experience working with children.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Graduation from high school or GED equivalency.
• Applicants must pass a criminal background check and are subject to drug screening.
• Must be capable of public speaking in large groups and have ability to project and articulate well.

PREFERRED EDUCATION AND EXPERIENCE:

• Previous experience as a teacher or tour guide.A background or documented interest in NC history and state government processes.

• Answers incoming calls and provides a variety of information on meetings, schedules, facilities, and other information on state government.
• Interacts with the public by greeting visitors coming to the legislative complex, answering questions, providing information regarding meetings and locations, giving directions within the complex, and registering scheduled groups.
• Plans and escorts groups through the Legislative Building, gives information on historical items, chamber functions, and facilities.
• Directs individuals and groups to the appropriate area or service needed.
• Utilizes multiple avenues of technology and available information to perform basic job functions and answer questions.
• Assists with receiving literature reference materials and handouts of building history or outside periodicals/mailings offered to visitors and guests.Performs related duties as needed.
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  Compensation & Benefits :
  The North Carolina General Assembly offers competitive salaries with opportunities for promotion, as well as excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, parental, and community service leave.