Building Insurance Policy Administrator

at  Trafalgar Property Management Pty Ltd

Trafalgar is the leading property rental agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar has a wide selection of homes to rent, to suit all budgets, tastes and areas. Trafalgar offers full-service sectional title and home owners association (“HOA”) property management services across South Africa. A strong focus on accurate budgeting, detailed financial management reporting and governance excellence underpin Trafalgar’s property management services. Trafalgar Financial Services (“TFS”) is a boutique financial services company specialising in a range of property financial services products, targeted at residential estates and complexes across South Africa. Trafalgar Financial Services (“TFS”) is an authorised financial services and credit provider with a specialist property finance focus.
As an ongoing recruitment effort, Trafalgar Financial Services is in search of a dynamic candidate with a passion for the property industry to join our team as a Building Insurance Policy Administrator.

KNOWLEDGE & QUALIFICATIONS

Grail - advantage
Matriculation
Own transport
RE5 qualification
1-2 years underwriting / policy administration experience
Suitable applicants can send their detailed CV to birdhrecruitment@trafalgar.co.za with reference: BIPA08/24
Please take note that correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 2 weeks, please consider your application unsuccessful

• Replacement value Surveys with the renewal process
• Administrator to check when the last RVS was done and if the client is due for a new RVS
• Where an updated RVS is required, quotes to be obtained and sent with the renewal
• Obtaining alternate quotations for the renewal process
• Once the renewal invites and claims history is received from the insurer, alternate quotations must be requested
• When sending out the renewal, the alternate quotations must accompany the renewal notice
• Where another insurer has offered a better premium, administrator must approach current insurer to offer the opportunity to match the offering prior to sending out the renewal notice to the client
• Once renewal has been sent out, ensure that a follow up is done in the second week, to confirm acceptance of renewal
• Ensure that renewals sent have been followed up
• Ensure clients acknowledge receipt of the renewal
• Once the Replacement Value Survey is received the date of last survey to be updated on Unibase
• Feedback with a breakdown of current values vs. RVS suggested values to be sent to the client
• Follow up on feedback from Trustees/Directors as to how they wish to proceed.
• Where they are currently under-insured this must be highlighted as this poses a risk to the client in the event of a large claim
• Ensure that all requested endorsements are done and sent to the insurer
• The insurer must confirm premium matching prior to the endorsement being to the client
• All correspondence to be EDS
• Management to be alerted to requests for claims histories
• Retention to be done if client looking around
• Must request alternate quotes
• Send quotes to the client prior to sending claims history
• Ensure the plans are received and a signed brokers appointment
• Plans are needed to load the PQ
• Signed Brokers Appointment appoints TFS as the broker, and this is used to cancel the existing cover
• Make sure that once incepted all is checked
• Then send the necessary to the client with welcome letter, new policy schedule and policy wording
• Ensure the RVS quotes are requested
• Get contact details for the valuer to attend to the RVS
• Always ensure that all correspondence relating to any policy is filed on Grail
• Ensure that queries are dealt with timeously and quickly
• Should a client request a meeting, advise management
• Where comfortable and confident, administrator can attend the meeting