Building Security Manager

at  Mitie

OUR VALUES AND BEHAVIOURS

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

NOTE

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business

JOB OBJECTIVES AND RESPONSIBILITIES

• Serve as the primary point of contact for building staff regarding security services, addressing any issues or concerns promptly.
• Develop and maintain strong client relationships, ensuring satisfaction and retention.
• Ensure compliance amongst the team with all relevant legislation, industry standards, and company policies.
• Prepare and present regular reports on security activities, incidents, and service performance to security senior management
• Ensure all incidents are logged, investigated, and resolved in a timely manner
• Conduct risk assessments to identify vulnerabilities and develop strategies to mitigate potential threats.
• Implement and manage emergency response plans and ensure all security personnel are trained in emergency procedures

MAIN DUTIES

• Recruit, train, and supervise security officers to ensure they are capable of performing their duties effectively.
• Conduct regular performance evaluations and provide feedback and development opportunities for security staff.
• Develop and maintain duty rosters, ensuring optimal coverage for all security posts.
• Oversee day-to-day operations of the manned guarding services, ensuring all security posts are manned and functioning effectively.
• Conduct checks and inspections to assess service quality
• Develop and implement standard operating procedures (SOPs) for manned guarding operations.
• Become the building SME to engage with stakeholders and external clients
• Organise and book training programs, through e-learning or on external courses for security officers to enhance their skills and knowledge
• Ensure all security personnel are up-to-date with the latest security practices and technologies.

HEALTH AND SAFETY RESPONSIBILITIES

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.