Building Staff Associate - Swing Shift

at  FirstService Residential

JOB OVERVIEW:

Deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in the communities we manage.

SKILLS AND QUALIFICATIONS:

• Demonstrates excellent customer service skills.
• Is pleasant, courteous, and professional in demeanor including professional attire.
• Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
• Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates.
• Demonstrates problem-solving abilities.
• Takes ownership of problems until resolved and follows up to ensure customer satisfaction.
• Demonstrates an ability to “Connect the Dots” and is resourceful in their ability to resolve customer issues and requests.
• Possesses sound technical skills.
• Develops and maintains solid working knowledge of procedures and policies relevant to the job.
• Continually works to expand job knowledge & skills.
• Maintains and demonstrates a positive attitude.
• Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions.

EDUCATION AND EXPERIENCE:

• Must have a minimum of a High School Diploma or equivalent.
• Proficient in other languages preferred.
• Strong general math skills.

PHYSICAL REQUIREMENTS:

• Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, landscape, and recreational areas and navigate uneven surfaces.
• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 35 pounds.
• Must be able to stand for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to hear to place and receive telephone calls and use a voicemail system. Talking and hearing occur continuously in this position.
• Must have a full range of neck motion in order to inspect properties.
  Work Location: Reno, NV
  Work Hours: Monday to Friday 3pm-11:30pm

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

• Report safety, mechanical, or operational concerns to the General Manager.
• Respond to any reports of water loss, and follow assigned procedures for water shut off and reporting.
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Call the police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons.
• Warn persons of rule infractions or violations, and evict violators from premises.
• Answer alarms and investigate disturbances at association property.
• Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
• Must be able to walk and stand for long periods of time with a pleasant disposition to greet clients and guests cordially.
• Must be able to perform concierge duties for Front Desk, on an as needed basis.
• Must be calm and able to handle many functions at one time.
• Must be able to hear in order to receive telephone calls and interact with clients.
• Must answer incoming calls immediately and operate the company paging system.
• Complete data entry into various company systems in support of business needs.
• Work effectively with co-workers, clients, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words, and deeds.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Any other tasks as requested by the General Manager.