Bureau / Bill Validation Specialist (Utilities)

at  The Consultus International Group

JD - BUREAU SPECIALIST - CUK-2.PDF

Hours: 37.5 (Monday to Friday)
Location: Leicester, LE3 5BJ (Hybrid - 2 days per week in office after training)
You’ll be joining a people-centric organisation, recognised as a ‘Very Good Company To Work For’ by Best Companies (2023). Also voted as ‘Consultancy of the Year’ with the ‘Best Business Solution’ at TELCA (2021). We are a leading provider of net zero and energy services. Lauded for a ‘world-class’ service with an exceptional reputation, we have one of the highest client retention rates in the industry and have been voted ‘Most Trusted Consultancy’ 2 years running.
The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.

As a Bureau Specialist, all you need is:

• Logical / analytical thinking skills
• Strong telephone communication skills, with a customer-focused approach
• Effective and proactive problem-solving skills
• Strong attention to detail
• Computer literate (MS Office/365) with a focus on attention to detail
• Previous experience working on Excel

Energy / Utilities experience would be highly beneficial, however this is not essential as full training and support will be provided.

This is a client-centric role which is very rewarding for those who enjoy building and maintaining strong relationships, working with your clients closely, becoming fully integrated on their accounts.
Using your analytical skills, you’ll have the opportunity to work on bespoke customer reports that will deliver key insights
You’ll be responsible for the administration, analytical and general day-to-day functions, with a focus on delivering client-focused tasks while assisting your designated Consultant and the Bureau Manager with their duties.

You’ll be in charge of timely and accurate completion of invoice validation and regular production of reports, ensuring that processes are refined and adhered to. Common tasks include:

• Reviewing client estates monthly for accuracy - check for any additions / deletions
• Processing all additions, closures and deletions (change of tenancies) in a timely manner
• Updating internal systems with accurate information / data to maintain accuracy
• Validating clients ‘cost of gas’ and ‘cost of power’ against reports from suppliers
• Ensuring billed rates, metering charges, transportation charges and other charges are validated
• Daily updating and issuing of clients’ reports, in accordance with SLA’s
• Payment files issued (weekly) on the agreed day
• Managing any internal, client, supplier and third party queries through to completion
• Maintaining query logs in the agreed format
• Managing the client’s mailbox within the agreed SLA’s
• Managing disconnection notices within the agreed SLA’s
• Carrying out PayCheck historic bill validation on an ad-hoc basis