Bus Station Central Utility Officer

at  TfGM

ARE YOU EXCITED BY THE OPPORTUNITY TO BE PART OFMAKING SURE OUR OPERATIONAL FACILITIES ARE SAFE, WELCOMING, OPERATING EFFICIENTLY AND AVAILABLE TO ALL OUR CUSTOMERS?

Your Role
As a Bus Station Central Utility Officer,you’ll work ina team supporting the operation of Bee Network interchanges across Greater Manchester. You will be part of a team responsible for the day-to-day operation of all TfGM transport interchanges, helping customers make their journeys, working closely with the TfGM Operational Control Centre and being an active part of TFGM’s Facilities Operations team.
The Central Utility Officer provides cover for Bus Station Supervisor, Bus Station Assistant, Bee Network Customer Service Assistant and Travelshop Assistant at all of TfGM’s operational sites.This varied role requires flexibility and the ability to adapt to the requirements of specific sites and each of the roles covered.
This role involves; cleaningfacilities (including public toilets and other passenger facilities), customer service, retail ticket sales and operational facility supervision. The role has an element of outside working for long periods of the day. You will have regular face to face contact with our customers and must have the ability to resolve a wide range of issues effectively, without the need to escalate.
We have operational facilities across Greater Manchester, and you will be required to cover shifts at any of these locations depending on site requirements and operational demands. You will work to a 3-line rota pattern with set rest days. Your location of work will be provided up to 2 weeks in advance and will be reviewed on a regular basis to ensure you will always have details of where you are working and what role on the interchange you are covering.
You will become a key member of the Facilities Operationsteam and play a big part in the delivery of TfGM Facilities Operations objectives. This is a shift working role and involvesweekend working. Normal duty hours are between 0700 2300 Monday to Saturday, 1000 1700 on Sundays and 1000 1800 on Public Holidays.
For more info see Job Profile below.

Please refer the Job description for details