Business Administration Apprenticeship

at  Gloucestershire Hospitals NHS Foundation Trust

Key Result Areas: To attend all mandatory components of the Apprenticeship Framework including: - Corporate induction - GHNHSFT mandatory training - Department based vocational assessments - Progress review meetings To undertake training as required and agreed with the mentor, supervisor and external assessor and complete competencies relevant to the work area / department To support the admin duties listed within the advert and on the Job Description, on both hospital sites as and where required: The successful candidate will be expected to: Provide and receive complex and sensitive information. and follow policies established for their own role and roles within their team with the ability to create their own procedures and the ability to comment / implement and propose changes to practices. Demonstrate own activities / training to new or less experienced employees. Provide expertise in managing all the administrative functions needed to perform the role.

Communications and Working Relationships: - Patients, relatives and carers - Dietitians and Psychologists - Nursing staff - Management staff including Secretary Supervisor and General Management team - Medical Secretaries - Support staff, e.g. interpreters, domestic staff - IT staff - GP practice personnel - Volunteers - Apprenticeships and Careers Team - Training Provider Most Challenging part of the job: - Learning in-house systems and processes - Filing and archiving of hospital notes - Dealing with patients/relatives/hospital personnel frequently with complex and sensitive issues - Dealing with anxiety and aggression from patients/relatives/hospital personnel - Unpredictable work pattern due to interruptions from telephone enquiries, visits from internal and external personnel - Physical effort and working conditions - Prolonged use of PC for the majority of the working day - Dealing with sensitive and confidential information Other job requirements: - Comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters.

• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales - Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed. - Contribute positively to the effectiveness and efficiency of the teams in which he/she works - Actively participate in the Trusts appraisal/development conversation process. Undertake training as necessary in line with the development of the post and as agreed with line manager as well as maintain and complete the Level 3 Business Administration Apprenticeship within the timeframe.

Please refer the Job description for details