Business Administrator - Residential Homes

at  Essex County Council

ACCOUNTABILITIES

• Working as part of the residential short break service a key element of this role is planning the bookings for stays at the service as well as transport for individuals, liaising with families/ carers as well as other professionals.
• Responsible for delivering effective administrative support to ensure able to maintain the effective running of the residential home and working to deadlines.
• Provides statistical information to ensure regular management reporting on staff information, such as, sickness; annual leave; overtime and service user information is available to ensure accurate financial charging.
• Responsible for ensuring all relevant financial procedures, including Amenity Accounts, are in place to enable the safe and appropriate handling and banking of all monies, both cash and cheques.
• Responsible for regular updating of relevant systems to ensure accuracy and highlighting awareness of office processes to new staff.
• Responsible for dealing appropriately with members of the public, service users and their carers, ensuring complaints are dealt with effectively, in line with agreed policies and procedures.
• Delivering an efficient operation of the reception area by prioritising calls and providing a good service to visitors to ensure creating a good first impression.
• Working collaboratively as part of a team by sharing Health and Safety knowledge and recognising service user issues that need to be addressed to ensure such matters are given priority
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Educated to RQF Level 3 (A level) or equivalent by experience with a willingness to achieve the award within 24 months of starting the role.
• Evidence of self-development in particular professional area.
• Experience of delivering business support including translating data and dealing with external enquiries, within a social care setting.
• Strong communication skills and an ability to develop a rapport and engage with diverse groups of individuals, particularly challenging family situations.
• Experience of developing strong working relationships with partners, other agencies and the local community, to achieve joint objectives and offer a supportive framework for vulnerable adults.
• Experience of working within Financial Monitoring Regulations and financial management systems
• Knowledge of a range of computer based systems including MS Excel, Outlook and Word.
  To read more about us please visit: Adult Social Care
  Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.
  Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
  We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service