Business Analyst

at  Allianz Partners

The sales support team is responsible for fostering profitable growth in the local Business Units and Global functions across 44+ countries and 6 different personas. One major pillar is supporting sales by providing sound sales processes, sales applications, and training. The Global Sales Support Team is the home of the “Salesforce” applications which is used as the collaboration tool for Sales with adjacent functions, such as Legal, Compliance and Underwriting.
We are seeking a skilled and detail-oriented Business Analyst to join our team. The Business Analyst will be responsible for analysing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems. Also, the candidate enjoys working in a global set-up since both our team is spread across multiple countries as are our stakeholders we work for.
This position reports into the Salesforce CRM manager.

Key responsibilities will include, but are not limited to, the following:

• Work with stakeholders to define and refine business requirements based on the ever-changing business needs.
• Create detailed documentation of business requirements, processes, and solutions.
• Develop and document business process models to illustrate current and future states.
• Design, develop, and maintain regular reports, dashboards, and scorecards using various data reporting tools to monitor adoption of new processes.
• Facilitate discovery sessions working with the business, technical and functional team members to identify the right solution.
• Analyze data to identify trends, patterns, and insights that inform business decisions.
• Collaborate with IT and data teams to enhance existing solution and build new functionality.
• Provide training and support to end-users.
• Assist with the implementation and UAT of newly designed functionality.
• Identify opportunities for process improvements and contribute to ongoing optimization efforts.
• Participate in special projects and perform ad-hoc analyses as required by management.

• Support in building a community approachCustomer Account governance