Business Analyst

at  Australian Retirement Trust

ABOUT US

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. It’s that simple.

ABOUT THE ROLE

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. The purpose of the Change Delivery & Optimisation team is to identify, analyse and improve service delivery and experience using our technical capabilities and processes to enable our teams to best serve our customers.
This role will gather and analyse requirements to understand the business change opportunity and work with the business owners to determine best business solutions that are aligned to capabilities and effectively manage delivery from start-up to implementation and embedment. The key objectives of the Change Delivery & Optimisation Business Analyst is to ensure the best business solution is delivered and value adding outcomes are achieved for Australian Retirement Trust and our members.

Day to day, you’ll:

• Work with stakeholders to identify and quantify opportunities and problems through intelligent analysis of the business environment; demonstrate a clear understanding of business drivers, benefits and costs, whilst considering CX and service/process design.
• Conduct detailed current state and future state process analysis to determine problems, opportunities, appropriate solutions, business and change impacts and risks. Represent business concepts using process modelling.
• Conduct benefits analysis including the preparation and update of benefit maps, benefit realisation plans and benefit profiles.
• Provide status reporting on business analysis activities and deliverables as required.
• Contribute to continuous improvement of the BA and Service Optimisation Practice
• Consult, coach and lead stakeholders across all levels in the organisation in best practice business and change analysis approaches to build business/change analysis skills and capabilities within Australian Retirement Trust.
• Proactively keeps up to date with relevant technology, trends, developments and advancements.

This role is available as both permanent and fixed-term opportunities.