Business Analyst - Cards & Digital Wallets, ANZ Plus

at  ANZ Banking Group

Req ID: 85993
Department: AR ANZx Manage My Money
Division: Australia Retail
Location: Melbourne
About Us
At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.
About the Role
This role will support the Cards and Digital Wallets squad in the Manage My Money (MMM) value stream. This squad helps our customers with all card and digital wallet related features and is instrumental in bringing innovation to the cards landscape as well as safely managing the current set of features for our growing base of customers. As a Business Analyst, your mission is to help the squad develop and deliver new enhancements to the Cards and Digital Wallet proposition and launch them safely and securely into the market.
One of the most important aspects of this role is understanding our products that are in market and anticipating new trends and market shifts. You’ll be involved in analysing our customer journeys and what’s happening in market to help define where we are doing well and where we have opportunities.
You’ll also be involved in feature elaboration to uplift products in market or for new ANZ Plus features, where your responsibilities include eliciting and defining user stories, managing squad backlogs, working with delivery teams and product owners.
It’s a very fast paced environment so no two days will be the same. If you’d like to part of something different, then we’d love to hear from you.
Role Type: Permanent
Role Location: Docklands, Melbourne
Work Hours: Full time
What could your day look like?
We build robust squads so the ability to wear multiple hats when needed is essential. Your key accountabilities include:
Ensuring that our in-market features are operating as expected including identifying, investigating and remediating issues, and monitoring and analysing data to ensure that there are no issues affecting customers
Working in the delivery squad with the PO and delivery team to define and deliver radically improved customer experiences
Supporting PO and CX/UX designers in proposition development, bringing a data-driven mentality
Breaking down features into deliverables, epics and stories, and planning delivery with your squad
Work with your squad to facilitate story refinement sessions, sprint planning, define requirements and support the overall delivery of features through to customer activation
Managing operational and feature readiness; working with a range of stakeholders to ensure end to end feature delivery readiness and endorsements as well as Go To Market product launches
Supporting product governance requirements and our feature activation process (including content governance)
Working with our risk and legal partners to complete risk, legal and control assessments for our in-market products and new features
Contributing to the ‘test & learn’ culture within the squad, encouraging best practices around reviews, quality and documentation.
What’s in your toolkit?
To grow and be successful in this role, you’ll ideally bring the following:
Proven history of delivery on mobile / digital platforms
BAU experience, including monitoring and reporting on products in market and identifying, investigating and remediating issues
Agile delivery experience, such as authoring of user stories (BDD), requirements gathering and release activities
Demonstrated experience working within cross-functional, agile or continuous delivery teams
Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
Excellent communication and interpersonal skills with the ability to influence outcomes at all levels
A desire to continuously learn new techniques and technologies, bringing innovative ideas into the squad
ANZ experience preferred with cards and digital wallets experience a bonus.
So why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you’re a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
. You can apply for this role by visiting ANZ Careers and searching for reference number 85993 .
Job Posting End Date
03/02/2025 , 11.59pm, (Melbourne Australia

Please refer the Job description for details