Business Analyst

at  Chaffin Luhana LLP

To be considered for this role, please apply below and call 866-996-6549 to hear a message from our Founder and Managing Partner with next steps.
About:
We are a leading law firm seeking an experienced Business Analyst to join our team. Our firm utilizes cutting-edge technology solutions including Litify (Salesforce), ClickUp, Tableau, and JazzHR to streamline our operations and deliver exceptional service to our clients. We’re looking for a data-driven professional who can help us leverage these tools to optimize our business processes and drive performance across all departments.

Responsibilities:

• Review and analyze individual, departmental, and company-wide performance data
• Identify and track trends, developing and maintaining company-wide reporting
• Design and implement strategies for measuring departmental productivity based on daily activities and final outcomes
• Create and produce daily, weekly, monthly, quarterly, and year-to-date analyses for Managers, Directors, and the CEO’s office
• Develop departmental dashboards that capture trends and performance of each employee, providing insights and proposed solutions for improvement
• Identify performance and process gaps, recommending areas for improvement
• Collaborate with teams to gather requirements for new reporting requests
• Record and raise issues that hamper productivity, collaborate with department heads to overcome constraints
• Develop reporting tools and dashboards to increase productivity across the firm
• Ensure compliance, quality, consistency, and timely delivery of reports, dashboards, and business intelligence
• Collect and analyze performance data against defined parameters
• Communicate complex data insights in clear, actionable ways to various stakeholders

Requirements:

• Bachelor’s degree in business administration, Data Science, or a related field
• Master of Business Administration preferred
• Minimum of 5 years of experience as a Business or Data Analyst, preferably in a legal or professional services environment
• Strong proficiency in Litify (Salesforce), ClickUp, Tableau, and JazzHR
• Experience with additional tools such as Zapier, Google Sheets, Greenhouse, CVent, Bizzabo, HubSpot, and ChurnZero is a plus
• Proven track record of structuring large sets of data, data modeling, and creating meaningful, concise reports for leadership teams
• Excellent analytical and problem-solving skills
• Strong communication skills, with the ability to present complex data in an easy-to-understand format
• Experience working with firms generating over $20M in revenue is preferred
• Background in Business Process Optimization (BPO) is a plus
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and commitment to data accuracy
• The ideal candidate will have a background similar to professionals from top consulting firms such as Accenture, Cognizant, PwC, McKinsey, Deloitte, or EY. They should possess the technical skills of a data analyst and quality assurance professional, combined with the guidance and leadership experience of a manager.
• This position offers an exciting opportunity for a seasoned Business Analyst to make a significant impact on our firm’s operations and growth. If you’re passionate about leveraging data to drive business success in a dynamic legal environment, we want to hear from you.

Benefits:

• Financial Benefits
• 401k Contributions: Discretionary match contribution of 5%, with the Firm matching 100% of the first 3% of the employee’s contribution and 50% of the employee’s next 2% of contribution of the employee’s annual compensation.
• Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to the charity of your choice.
• Medical Benefits
• Healthcare Insurance: $460 per employee or family towards their monthly health premium. If your premium is less than $460, you will be responsible for only the first $1.
• Dental Insurance: Full coverage towards an employee’s dental premium, less than $1 monthly. You will only pay $12 a year for your dental plan.
• Health Reimbursement Account (HRA): Contribute up to $500 pre-tax towards your annual medical deductible.
• Family / Dependent Care: You can contribute up to $5,000 pre-tax Dependent Care (DCR).
• Flex Spending Account: Contribute up to $1,000 pre-tax towards your medical Flex Spending Account (FSA).
• Commuter Benefits
• Tax-free Transit Commute: You can contribute up to $280 per month pre-tax towards your transit ticket (TRN).
• Discounted Parking: You can contribute up to $280 per month pre-tax towards a pay-for-parking plan (PKG).
• Time Off to Recharge and Renew
• Time Off: 15 paid time off (PTO) days / 20 PTO days after 3 years with the Firm.
• Sick Days: 3 sick days per year.
• Celebrate the Holidays: Office closed for 10 public holidays.
• Weeklong Holiday Break: Office usually closed for at least a week between Christmas and New Year’s Day.
• Culture and Development of Team
• Casual Dress: Enjoy our business casual dress code.
• Enhance Your Skills: Up to $500 annually for continued education/training.
• Learn How You’re Wired: Our employees take a Kolbe Assessment so they can learn their instinctive method of operation. Identify the ways that you and the team you work with are the most productive.
• Time Management: Time Management Luncheons with senior management team to take your projects, team, and organization to the next level.
• Free Workouts: Free access to GreenTree SportsPlex for Pittsburgh office.
• Recognition at the Firm
• Value Team Members: Bonusly points for a peer-to-peer recognition system. You give and receive points that you can redeem for gift cards, trips, dinners, etc.
• Eat, Drink & Be Merry: Free team lunches and happy hours.
• Annual Bonus: Year-end discretionary bonus.
• Annual Firm Outing: Yearly firm outing for all of our employees to meet up and have fun.

Note:
This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform. Duties, responsibilities, and requirements can be added, changed, or reduced by management to meet the business needs of the company.
Chaffin Luhana LLP does not discriminate based on race, color, sex, religion, national origin, disability, or any other reason prohibited by law in provision of employment opportunities.
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• Review and analyze individual, departmental, and company-wide performance data
• Identify and track trends, developing and maintaining company-wide reporting
• Design and implement strategies for measuring departmental productivity based on daily activities and final outcomes
• Create and produce daily, weekly, monthly, quarterly, and year-to-date analyses for Managers, Directors, and the CEO’s office
• Develop departmental dashboards that capture trends and performance of each employee, providing insights and proposed solutions for improvement
• Identify performance and process gaps, recommending areas for improvement
• Collaborate with teams to gather requirements for new reporting requests
• Record and raise issues that hamper productivity, collaborate with department heads to overcome constraints
• Develop reporting tools and dashboards to increase productivity across the firm
• Ensure compliance, quality, consistency, and timely delivery of reports, dashboards, and business intelligence
• Collect and analyze performance data against defined parameters
• Communicate complex data insights in clear, actionable ways to various stakeholder