Business Analyst

at  Equinox

Who we are:
We’re a Leeds-based tech company developing software for intellectual property (IP) professionals across the globe. In human terms: we’re a friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work. Our office is a relaxed space with a pool table, table tennis, games console and a bar.
What we do:
We develop IP management software for law firms and corporates around the world. Our system, Equinox, helps IP professionals seamlessly manage the protection of their intellectual property portfolio.
We may be a tech company, but we’re actually all about people. Our focus is to develop powerful software that genuinely helps our clients every time they log in. Our product roadmap is driven by key optimisation opportunities that save our clients time and reduce the risk of human error, while providing all the tools and services they need to stay ahead of their competition.
As part of the Questel group, one of the world’s leading providers of intellectual property solutions, we’re jointly committed to creating a supportive and fair business. Our software and services are designed to help our subscribers succeed.
About you:

For the role of Business Analyst, we’re looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills:

• Good knowledge of intellectual property
• 5+ years’ experience with business analyst, software configuration or equivalent role
• Working knowledge of IP Management Systems
• Working knowledge of Microsoft Office Suite including Word, Excel, Powerpoint, Sharepoint, Outlook and similar productivity tools
• Knowledge of computer programming, database structures desired but not mandatory
• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of law firm and corporate personnel
• Exceptional attention to detail, analytical, troubleshooting and problem solving skills
• Experience with project management tools and methodologies preferred
• Understanding of project management techniques, methods, and best practices
• Articulating complex technical concepts in an understandable way to clients and stakeholders
• Understanding of business processes and the ability to define solutions to support and improve those processes
• Building and maintaining strong relationships, understanding client needs, and providing tailored solutions
• Adjusting to new challenges and changes in technology or project requirements swiftly

Are you wondering what life at an informal, agile tech company might be like? Come and join a team where everyone can be themselves and feel empowered by what they do.
What you’ll be doing:
You will be joining the Enterprise team, made up of technical solution finders who design custom solutions for clients who are migrating their IPMS to Equinox Law Firm+.

Your role will include:

• Designing and helping to implement technical solutions and custom configurations tailored to client requirements
• Working with Project Manager to meet timelines with precision for successful solution implementation
• Coordinating and collaborating with cross-departmental efforts to ensure solution compatibility and success
• Participating in pre-sales meetings with clients and the sales team
• Writing statements of work defining the client requirements and technical solutions
• Organizing and conducting client workshops and performing business analytics to ensure successful solution implementation and business efficiency through their knowledge of IP, product and business function
• Performing quality assurance testing to support the successful implementation of technological solutions
• Providing training to clients on Equinox Law Firm +
• Mentoring junior engineers and leading project teams alongside the Project Manager
• Working on special projects and other duties as assigned by management
• Account managing key Law Firm+ clients including regular check-in meetings and tracking of ongoing requests and projects

The salary for this role is £45,000 - £55,000 per year, depending on experience.

How we’ll support you:

• Flexible working hours, hybrid office/home working
• 25 days annual leave that increases with length of service
• Company pension contribution, regular salary reviews plus training and development opportunities
• Health and wellbeing support including health cash plan, employee assistance counselling and a monthly wellbeing lottery
• Financial support for feel-good activities like gym memberships, arts & craft courses, dance lessons and more
• Tech scheme to help you save money on tech and spread the cost
• Cycle scheme, bike storage & showers, plus free onsite parking & good public transport links
• Regular company socials

Ready to apply?
If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place.

For the role of Business Analyst, we’re looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills:

• Good knowledge of intellectual property
• 5+ years’ experience with business analyst, software configuration or equivalent role
• Working knowledge of IP Management Systems
• Working knowledge of Microsoft Office Suite including Word, Excel, Powerpoint, Sharepoint, Outlook and similar productivity tools
• Knowledge of computer programming, database structures desired but not mandatory
• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of law firm and corporate personnel
• Exceptional attention to detail, analytical, troubleshooting and problem solving skills
• Experience with project management tools and methodologies preferred
• Understanding of project management techniques, methods, and best practices
• Articulating complex technical concepts in an understandable way to clients and stakeholders
• Understanding of business processes and the ability to define solutions to support and improve those processes
• Building and maintaining strong relationships, understanding client needs, and providing tailored solutions
• Adjusting to new challenges and changes in technology or project requirements swiftl

Your role will include:

• Designing and helping to implement technical solutions and custom configurations tailored to client requirements
• Working with Project Manager to meet timelines with precision for successful solution implementation
• Coordinating and collaborating with cross-departmental efforts to ensure solution compatibility and success
• Participating in pre-sales meetings with clients and the sales team
• Writing statements of work defining the client requirements and technical solutions
• Organizing and conducting client workshops and performing business analytics to ensure successful solution implementation and business efficiency through their knowledge of IP, product and business function
• Performing quality assurance testing to support the successful implementation of technological solutions
• Providing training to clients on Equinox Law Firm +
• Mentoring junior engineers and leading project teams alongside the Project Manager
• Working on special projects and other duties as assigned by management
• Account managing key Law Firm+ clients including regular check-in meetings and tracking of ongoing requests and project