Business Analyst (ERP / Digital Transformation) - 12 month FTC

at  Hallmark Care Homes

Hallmark Care Homes is a family-run group of luxury care homes that has been making a difference since opening its first care home in 1997. Recognising that older adults deserve exceptional care, they now own 23 luxury care homes across England and Wales, setting high standards for resident experiences. Hallmark’s mission is to embrace, celebrate, and support everyone in thriving during their later years.
Hallmark is embarking on a Digital Transformation Programme aimed at enhancing our existing systems and processes. This initiative is expected to drive efficiencies that will ultimately improve the experience of our end users and customers

• Reviewing and understanding “as is” business landscape and current pain points. As is process mapping and discovery has been completed.
• Collecting, understanding, and documenting business requirements for functional areas of the business to address current pain points.
• Accurately document “to be” process flows at the right level.
• Capture reporting requirements.
• Capture “as is” time and estimate “to be” time to feed into benefit realisation tracking.
• Work with business stakeholders to obtain sign off on “to be” requirements and process flows.
• Support the Programme Manager to manage external supplier selection and evaluation processes.
• To provide the link between the end users, development team and any third-party regarding software functionality, throughout the development lifecycle. This is to ensure the end solution meets business requirements and quality standards.
• Ability to problem solve and provide alternative options that would meet business requirements.
• To support with defining test scenarios and accurately capturing outcome of testing, including any issues.
• To provide regular updates to Programme Manager on progress being made and any risks/issues