Business Analyst | Garmin Connect | 2 roles

at  Garmin Cluj

We are seeking two full-time Business Analysts who will be the interface between the product team and our development team. In these roles, you will be responsible for gathering, documenting and effectively communicating user requirements for medium to large size projects of average to significant complexity for products across your strategic channel. The Business Analysts also work with stakeholders to drive application/technology solutions and related business processes. We are working in a vertical integration, this means the Business Analysts will provide functional requirements for Web platform, Mobile clients (iOS/Android) and the API.
As a Business Analyst working in our office in Cluj, you will be part of a team that works on Garmin Connect, the fitness and wellness application that millions of Garmin customers rely on, and its complementary applications.
Garmin Connect Mobile is our best known, Fitness and Outdoor power-house companion app catering to over 20 million active users and supporting an ever-growing number of compatible Garmin devices (around 150 at this point). The feature set is very rich and targets our complex user base with running, cycling, wellness, training, smartwatch, golfing, diving, and even pregnancy tracking feature.
We believe that collaboration leads to the best ideas, and we rely heavily on team interaction. As a hybrid role based in Cluj-Napoca, this position will require at least 3 days in the office each week.

Responsibilities

• Proactively explore applications, business processes, and software features to identify overlapping requirements, inefficiencies, and opportunities for improvement.
• Adapt communication style to effectively engage diverse group of stakeholders, tailoring approaches to fit the stakeholder’s preferences.
• Deliver predictable and routine communication to project stakeholders and team members to foster transparency and trust across the business.
• Provide training and mentorship to fellow Business Analysts on updated processes, tools, and requirements to ensure consistency and alignment across all projects.
• Analyze data and reports from multiple sources to guide product owners in making informed decisions based on user behavior and feedback.
• Lead requirement discovery sessions with product owners and cross-functional teams to gather, analyze and document business requirements for mobile and web applications.
• Demonstrate a natural curiosity to deeply understand challenges facing our business and customers, asking insightful questions to identify the root cause and opportunities for improvement.
• Serve as the subject matter expert for supported applications and software features, providing in-depth product knowledge of business functionality, process flows, and user expectations to project stakeholders.
• Serve as a functional proxy product owner and leader for the team, in times when the product owner is unavailable, to ensure requirements meet business and customer needs.
• Investigate and stay informed about current industry trends, emerging technologies, and competitor products to provide innovative solutions.
• Collaborate with privacy and legal team stakeholders to ensure user data is properly protected and processed according to business standards.

REQUIREMENTS

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• Bachelor of Science Degree in Computer Science, Information Technology, Management Information Systems, Business or relevant field AND a minimum of 3 years relevant experience

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• Must have solid experience as a BA for either mobile or web-related projects

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• Mastery of business analysis principles and methodologies and ability to apply and adapt them into requirements that meet business needs

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• Demonstrated facilitation and leadership expertise in the development of product/concept development plans

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• Proven track record in successfully executing projects of any scale or complexity

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• Advanced understanding of production and operations issues as they relate to engineering project management, including the ability to successfully identify and mitigate risks

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• Superior analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

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• Demonstrated strong and effective verbal, written, and interpersonal communication skills in a cross-functional setting with business partners

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• Ability to work independently with a high degree of competency

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• Agile/Scrum methodology experience and/or training

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• Experience with JIRA

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• Knowledge of human factors in UX design

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• Experience with product management and business development

BENEFITS TO ENHANCE YOUR EXPERIENCE:

• 24 days off each year plus extra vacation days based on years at Garmin and compensation for legal holidays.
• Health package subscription and yearly budget for glasses.
• Monthly budget for sports and wellbeing activities.
• Local and global career development programs (training, mentorship, technical and leadership development, and more).
• Access to e-learning platforms and support for technical conferences attendance.
• Loyalty bonus within the company, plus other special bonuses (for holidays and personal life events).
• Meal tickets.

• Proactively explore applications, business processes, and software features to identify overlapping requirements, inefficiencies, and opportunities for improvement.
• Adapt communication style to effectively engage diverse group of stakeholders, tailoring approaches to fit the stakeholder’s preferences.
• Deliver predictable and routine communication to project stakeholders and team members to foster transparency and trust across the business.
• Provide training and mentorship to fellow Business Analysts on updated processes, tools, and requirements to ensure consistency and alignment across all projects.
• Analyze data and reports from multiple sources to guide product owners in making informed decisions based on user behavior and feedback.
• Lead requirement discovery sessions with product owners and cross-functional teams to gather, analyze and document business requirements for mobile and web applications.
• Demonstrate a natural curiosity to deeply understand challenges facing our business and customers, asking insightful questions to identify the root cause and opportunities for improvement.
• Serve as the subject matter expert for supported applications and software features, providing in-depth product knowledge of business functionality, process flows, and user expectations to project stakeholders.
• Serve as a functional proxy product owner and leader for the team, in times when the product owner is unavailable, to ensure requirements meet business and customer needs.
• Investigate and stay informed about current industry trends, emerging technologies, and competitor products to provide innovative solutions.
• Collaborate with privacy and legal team stakeholders to ensure user data is properly protected and processed according to business standards