Business Analyst (GenAI/ Robotics)

at  Virtusa

DESCRIPTION:

· 7+ years of experience business analysis, with a strong focus on AI, Gen AI, and automation initiatives.
· Expertise in gathering business requirements, developing functional specifications, and leading automation projects.
· Design and document SOPs, functional requirements, and technical specifications for AI and RPA implementations.
· Identify, analyze, and document opportunities for AI, Gen AI, and RPA-based process automation across the organization.
· Gather and define business requirements, translate them into functional specifications, and collaborate with technical teams to develop solutions.
· Manage and maintain the operations backlog, creating business cases and ROI models to justify automation initiatives.
· Facilitate workshops and engage with stakeholders to align AI-driven solutions with business needs.
· Strong understanding of RPA tools (UiPath, Blue Prism, or Automation Anywhere) and AI/ML models.
· Knowledge with data analytics platforms (e.g., Power BI, Python) to derive insights and support decision-making.
· Collaborate with cross-functional teams to ensure smooth project execution and integration of AI/automation solutions.
· Support change management efforts, enabling the organization to adopt and scale automation technologies.
· Monitor system performance, handle BAU support requests, and proactively troubleshoot issues to ensure system uptime and efficiency.