Business Analyst

at  Healthcare of Ontario Pension Plan HOOPP

Why you’ll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team’s diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:
As a Business Analyst in the Pension Solution Group’s Pension Core Team, you will join a team that is passionate about supporting HOOPP’s frontline platform. Our goal is to provide genuine service to our pension members and Ontario’s healthcare providers. By joining PSG, you will be solving challenging problems that make real impact on the solutions we deliver.

What you will do:

• Collaborate with team to implement and refine daily operational procedures.
• Manage incidents, for minimal disruption, using Service Now and Azure DevOps.
• Utilize SQL for weekly support requests and troubleshooting production issues.
• Contribute to post-incident reviews and improvement initiatives.
• Administer access requests and review irregular access.
• Support user acceptance and integration testing for projects.
• Drive defect management process, including logging and verifying fixes.
• Assist in testing efforts related to cyclical processes, including test case creation and execution.
• Maintain operational documentation and support cyclical processing activities.
• Identify process improvements, efficiency gains, and automation opportunities.
• Develop an understanding of infrastructure and deployment pipelines for troubleshooting.
• Engage actively in team meetings, fostering collaboration and alignment.
• Generate monthly Power BI reports for platform health reporting.

Who you are:

• Bachelor’s degree in any of the following: Computer Science, Computer Systems Engineering, Business Administration, Information Technology, or a related field.
• 3+ years’ experience in related role within Pension or financial services industry.
• Strong analytical thinking and problem-solving skills, adept at quickly diagnosing and resolving issues.
• Excellent knowledge of basic computer skills.
• Proficient in SQL.
• Extremely organized with strong time-management skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Thrives in a fast-paced, dynamic environment, skilled at multi-tasking, with a strong ability to context switch.
• Ability to work independently and collaboratively.
• Familiarity with Agile methodologies and practices.
• Experience with testing methodologies and tools is a plus.
• Experience with Power BI is a plus.
• Strong ownership mentality preferred and willingness to learn.
• Previous experience with cloud platforms such as Azure is beneficial.

• Collaborate with team to implement and refine daily operational procedures.
• Manage incidents, for minimal disruption, using Service Now and Azure DevOps.
• Utilize SQL for weekly support requests and troubleshooting production issues.
• Contribute to post-incident reviews and improvement initiatives.
• Administer access requests and review irregular access.
• Support user acceptance and integration testing for projects.
• Drive defect management process, including logging and verifying fixes.
• Assist in testing efforts related to cyclical processes, including test case creation and execution.
• Maintain operational documentation and support cyclical processing activities.
• Identify process improvements, efficiency gains, and automation opportunities.
• Develop an understanding of infrastructure and deployment pipelines for troubleshooting.
• Engage actively in team meetings, fostering collaboration and alignment.
• Generate monthly Power BI reports for platform health reporting