Business Analyst II

at  Seaspan ULC

The Business Analyst guides information systems strategies to identify and document business outcomes. This role contributes to the improvement of business information systems solutions to ensure their sustainability and translates the solution architecture and detailed requirements into a functional design.

• Collects and analyzes process data to deliver business practices and procedures that focus on increased productivity, reduced cost and enhanced customer service.
• Produces documentation of business, functional, reporting and technical requirements using techniques such as interviews, site visits, surveys, document analysis, workshops and process analysis.
• Develops sustainable, repeatable and quantifiable business process improvements.
• Supports business leaders in specifying business objectives and desired outcomes and helps them to define the scope.
• Produces documentation for process flow diagrams, gap analysis, and use cases that meet business requirements and align with the solution architecture.
• Works with business leaders and external vendors to ensure that the solution provided align with the business requirements and business objectives.
• Carries out diagnosis and documentation of processes and systems gaps to ensure their compatibility and interoperability.
• Supports the user acceptance testing and facilitates the feedback to External Vendor as part of the iterative solution development process.
• Coordinates and performs in-depth tests and other post-implementation support for modified and new systems, including end-user reviews.
• Collaborates on knowledge transfer and continuously evaluates end user adoption. Works with end users to identify opportunities for business process improvements.
• Performs additional duties as assigned.